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patient access specialist resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Skills
  • Patient Needs Assessment and Referral
  • Resolving Problems
  • Database Search and Data Entry Skills
  • Documenting and Recording Information
  • Explaining Policy and Procedures
  • Gathering Information from Patients
  • Helpful and Service-Oriented
  • Caring and Empathetic
  • Organized and Efficient
  • Registration and Scheduling
  • Building Rapport and Credibility
  • Knowledge of Community Services and Programs
  • Calm and Effective Under Pressure
  • Quality Standards and Protocols
  • Evaluating Quality of Care
  • Verbal and Written Communication
  • Communicating to Patients and Families
  • Patient Confidentiality and Data Security
  • Providing Information and Resources
  • Safety Monitoring
  • Reliability and Dedication
  • Benefits Explanation
  • Insurance Authorizations
  • Professional Bedside Manner
  • Time Management and Prioritization
Work History
02/2017 to Current
Patient Access Specialist Riverview Hospital Noblesville, IN,
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Contacted insurance companies for patient medical billing operations.
  • Collected and validated patient demographics and insurance information.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Prepared patient identification band and completed admissions papers.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
02/2017 to Current
CNA Wesley Homes Seatac, WA,
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
09/2015 to 06/2016
CNA Wesleylife Ames, IA,
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet all needs.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
Education
Expected in 04/2012 to to
Cna Lisence: CNA, First Year Experience, Medical Terminology
South Central College - Faribault, MN,
GPA:
Expected in 06/2005 to to
High School Diploma:
Faribault Senior High School - Faribault, MN
GPA:

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Resume Overview

School Attended

  • South Central College
  • Faribault Senior High School

Job Titles Held:

  • Patient Access Specialist
  • CNA
  • CNA

Degrees

  • Cna Lisence
  • High School Diploma

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