patient access specialist resume example with 14+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.

  • Quality Standards and Protocols
  • Patient Needs Assessment and Referral
  • Administrative and Office Support
  • Explaining Policy and Procedures
  • Verbal and Written Communication
  • Calm and Effective Under Pressure
  • Gathering Information from Patients
  • Database Search and Data Entry Skills
  • Organized and Efficient
  • Patient Confidentiality and Data Security
  • Caring and Empathetic
  • Providing Information and Resources
  • Microsoft Office
  • Registration and Scheduling
  • Communicating to Patients and Families
  • Resolving Problems
  • Documenting and Recording Information
  • Helpful and Service-Oriented
  • Outbound Calling
  • Multi-Line Telephone Systems
  • Payment Calculation
  • Patient Registration
  • Clerical and Filing Support
  • Insurance Forms Processing
  • Insurance Authorizations
Caldwell Community College And Technical Institute Hudson, NC Expected in GED : - GPA :
  • Continuing education in [Subject]Phlebotomy
Work History
St. Luke's Health System - Patient Access Specialist
Baker City, OR, 08/2018 - Current
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Served customers in a friendly, efficient manner following outlined steps of service.
Cuyuna Regional Medical Center - Phlebotomist
Baxter, MN, 01/2015 - 07/2015
  • Centrifuged blood samples as outlined in clinical protocols.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Reviewed patient records for accuracy and completeness.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Organized daily work based on collection priority.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Conducted venipuncture and other CT procedures.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Obtained blood specimens by performing venipunctures and finger sticks [Number] times per day.
  • Assembled tourniquets, needles and blood collection devices to prepare work trays.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
  • Logged patient information and recorded results into system using [Software] and [Software].
Kindred Healthcare - Materials Management Clerk
Crescent City, CA, 01/2001 - 08/2011
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
  • Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Conducted research to address shipping errors and packaging mistakes.
  • Maintained effective and on-schedule delivery of [Type] and [Type] packages, identifying and selecting optimal shipping methods to meet targets.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Sorted and delivered materials to different work areas and staff.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Operated [Type] and [Type] equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

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Resume Overview

School Attended

  • Caldwell Community College And Technical Institute

Job Titles Held:

  • Patient Access Specialist
  • Phlebotomist
  • Materials Management Clerk


  • GED

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