Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Positive, upbeat Sales associate brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Customer service skills
  • Data Entry Software
  • Social Perceptiveness
  • Coordination
  • Active Learning
  • Multitasking
  • Team player
01/2014 to 10/2020
Patient Access Specialist St. Luke's Health System Fruitland, ID,
  • Obtained health, financial and religious information from patients at time of admission.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Documented and managed patient information using Epic.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Scheduled patient appointment and procedures with Epic.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
03/2012 to 11/2014
Customer Service Associate Floor & Decor Tolleson, AZ,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Shared detailed information regarding lighting options to help customers make decisions.
  • Consulted with customers regarding lighting needs, addressing structual concerns.
  • Assessed customer needs and upsold products and services to maximize sales.
04/2006 to 09/2008
Lighting Consultant Kizuki Ramen And Izakaya Tacoma, WA,
  • Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
  • Assisted clients with budget considerations regarding selection of top quality products.
  • Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
  • Researched concepts and followed industry trends to provide knowledgeable insight to clients.
  • Created professional presentations to creatively communicate design intent and direction.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Answered 10-15 calls per day to assist with customer questions and concerns.
01/1994 to 01/2004
Server The Brass Elephant City, STATE,
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Expected in
High School Diploma:
Towson High School - Towson,Maryland,
Expected in
Associate of Arts: Communications
Notre Dame Of Maryland University - Baltimore, MD

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School Attended

  • Towson High School
  • Notre Dame Of Maryland University

Job Titles Held:

  • Patient Access Specialist
  • Customer Service Associate
  • Lighting Consultant
  • Server


  • High School Diploma
  • Associate of Arts

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