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Positive, upbeat Sales associate brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
- Customer service skills
- Data Entry Software
- Social Perceptiveness
- Coordination
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- Active Learning
- Multitasking
- Team player
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01/2014 to 10/2020 Patient Access Specialist St. Luke's Health System – Fruitland, ID,
- Obtained health, financial and religious information from patients at time of admission.
- Responded to patient concerns and inquiries professionally and efficiently.
- Documented and managed patient information using Epic.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Scheduled patient appointment and procedures with Epic.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
03/2012 to 11/2014 Customer Service Associate Floor & Decor – Tolleson, AZ,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Shared detailed information regarding lighting options to help customers make decisions.
- Consulted with customers regarding lighting needs, addressing structual concerns.
- Assessed customer needs and upsold products and services to maximize sales.
04/2006 to 09/2008 Lighting Consultant Kizuki Ramen And Izakaya – Tacoma, WA,
- Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
- Assisted clients with budget considerations regarding selection of top quality products.
- Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
- Researched concepts and followed industry trends to provide knowledgeable insight to clients.
- Created professional presentations to creatively communicate design intent and direction.
- Resolved interpersonal conflicts by listening, finding common ground and building relationships.
- Answered 10-15 calls per day to assist with customer questions and concerns.
01/1994 to 01/2004 Server The Brass Elephant – City, STATE,
- Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Expected in High School Diploma:
Towson High School - Towson,Maryland,
GPA:
Expected in Associate of Arts: Communications
Notre Dame Of Maryland University - Baltimore, MD
GPA:
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