Positive, upbeat Sales associate brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Customer service skills
Data Entry Software
Social Perceptiveness
Coordination
Active Learning
Multitasking
Team player
Experience
01/2014 to 10/2020
Patient Access SpecialistSt. Luke's Health System – Fruitland, ID,
Obtained health, financial and religious information from patients at time of admission.
Responded to patient concerns and inquiries professionally and efficiently.
Documented and managed patient information using Epic.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Scheduled patient appointment and procedures with Epic.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
03/2012 to 11/2014
Customer Service AssociateFloor & Decor – Tolleson, AZ,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Educated customers on special pricing opportunities and company offerings.
Shared detailed information regarding lighting options to help customers make decisions.
Consulted with customers regarding lighting needs, addressing structual concerns.
Assessed customer needs and upsold products and services to maximize sales.
04/2006 to 09/2008
Lighting ConsultantKizuki Ramen And Izakaya – Tacoma, WA,
Provided complimentary in-home consultations to prospective clients to gather ideas and promote design services.
Assisted clients with budget considerations regarding selection of top quality products.
Selected furniture, light fixtures and accessories to create unique and inviting rooms to meet customer vision.
Researched concepts and followed industry trends to provide knowledgeable insight to clients.
Created professional presentations to creatively communicate design intent and direction.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Answered 10-15 calls per day to assist with customer questions and concerns.
01/1994 to 01/2004
Server The Brass Elephant – City, STATE,
Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Education and Training
Expected in
High School Diploma: Towson High School - Towson,Maryland, GPA:
Expected in
Associate of Arts: Communications Notre Dame Of Maryland University - Baltimore, MD GPA:
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