Ten+ years experience in administrative support. Demonstrated ability to multi-task and complete projects while maintaining superior customer service. Organized, professional, dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Microsoft Office proficiency, WordPerfect, QuickBooks, Quicken, Great Plains Accounting, EPIC, STAR, Advantx.
Time / schedule management
Self-starter / self-directed
Insurance eligibility verifications
Billing and coding
Member, International Association of Administrative Professionals (IAAP)
Able to manage both my time and my workspace to maximum efficiency so that if other teams need my assistance, I'm able to provide it without my workload suffering. During a system-wide crucial software transition, I was named as a top trainer for our department. Received several customer service awards.
05/2011 to Current
Patient Access SpecialistWellstar Paulding Hospital － Hiram, GA
Registered patients in various medical settings; Determined both inpatient and outpatient patient benefits; Obtained insurance authorization for inpatient stays; Trained incoming employees; Named as a CyberStar (top trainer for a system-wide software transition); Assisted with employee scheduling; Made copies, sent faxes and handled incoming and outgoing correspondence. Organized files, developed spreadsheets, and scanned documents. Wrote and published an employee newsletter; Maintained records of monies collected; Performed such tasks as needed by manager.
Received Shining Star award for customer service.
01/2008 to 05/2011
School Bus DriverPaulding County Board of Education － Dallas, GA
Safe transportation of students to and from school; Management of student behavior and records; Maintenance of confidential information relating to the school system, students and their families.
Created documents such as a discipline log and emergency contact list that allows me to quickly and efficiently manage my students.
Sought ways to relate safety-related information in an innovative manner to my students, including the creation of a Facebook page designed specifically for my students and their families.
07/2003 to 08/2007
Administrative assistantAtlanta Plastic Surgery － Atlanta, GA
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents. Organized, paid, and filed incoming vendor statements; Maintained inventory control and record-keeping of time-sensitive implantable supplies; Physician and staff credentialing; Maintaining confidential patient files; Checking in of patients; Collecting and applying surgical fees to patient accounts; Ordering office supplies, and any other duties as required by the Surgical Center Director.
Medical Transcriptionist: Transcription of operative reports and various correspondence for 13 surgeons, including plastic and reconstructive procedures for Atlanta Plastic Surgery and Breast Care Specialists.
01/1997 to 07/2003
Temporary EmployeeManPower Int'l
Assigned to both in-house and outside employment opportunities. Answered phones, performed back-ground checks, tested in-coming employee skills, and trained in-coming temporary help. Data entry, filing, greeted vendors, made travel arrangements, audited travel expenses and submitted requests for payment, set-up meetings and conference calls, researched competitor advances, reviewed insurance contracts, negotiated insurance contracts, verified patient insurance benefits, posted patient payments to patient accounts, accounts payable assistant, physician and staff credentialing, transcription of legal depositions
Business AdministrationPennFosterworking on Business Administration Associates Degree
National Institute of Technology － Atlanta, GAMedical Billing/Coding program
- curriculum focused on Anatomy/physiology and medical terminology
High school DiplomaA Beka Christian School － Pensacola, FL
Diploma: Administrative AssistantPennFosterOffice Administration coursework; Member of the IAAP for professional development
Diploma: Medical Billing / CodingNational Institute of Technology － Atlanta, GACoursework in Medical Terminology, Billing and Coding of Insurance Claims
accounts payable, customer service, credentialing, data entry, filing, Great Plains Accounting, inventory control, Medical Billing, medical terminology, meeting planning, Microsoft Office, newsletter, ordering office supplies, organizational skills, Record-keeping, scheduling, sorting, Transcription, travel arrangements, WordPerfect