Patient Access Specialist Resume Example
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PATIENT ACCESS SPECIALIST
Summary
Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes.
Skills
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Experience
Alliance Community Hospital | Navarre , OHPatient Access Specialist07/2019 - Current
- Called insurance companies and verified patient coverage.
- Scheduled patient appointment and procedures with Paragon.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Checked daily doctor schedules and verified insurance.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Improved operations by working with team members and customers to find workable solutions.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Earned reputation for good attendance and hard work.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
Res-Care, Inc. | Key Largo , FLInsurance Verification Specialist12/2010 - 06/2018
- Obtained authorizations for surgical patients
- Entered patients into medical programs (Carecloud, EMA, Comulink)
- Collected and posted payments for clinical and surgical patients
- Answered phone calls and answered insurance questions for patients and employees
- Corrected and refiled insurance claims
- Handled billing related activities focused on medical specialties.
- Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
- Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Improved operations by working with team members and customers to find workable solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Earned reputation for good attendance and hard work.
Brigham And Women's Hospital | Lynn , MAMedical Assistant05/2009 - 09/2010
- Recorded vital signs and medical history for 30 patients each day.
- Maintained and calibrated lab instruments and equipment.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Contributed to efficient office operations by triaging patients by severity of medical complaint.
- Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
- Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies.
- Communicated with patients by phone and via written correspondence.
- Coordinated and executed proper medical waste disposal.
- Improved patient care and daily task efficiency resulting in smoother operations.
- Performed routine tests such as urine dip stick, vision and hearing tests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Sterilized medical equipment after each procedure.
- Positioned patients for optimal comfort before procedures.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Assisted physicians in providing care to infants, children and adolescents.
- Maintained clean and organized work area with adequate supplies and reagents.
- Assisted with technical treatments and entered information in patient records and charts.
- Educated patients about medications, procedures and physician's instructions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Contacted pharmacies to submit and refill patients' prescriptions.
Education and Training
Remington College | City, StateDiploma in Medical Assisting2002
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Resume Overview
School Attended
- Remington College
Job Titles Held:
- Patient Access Specialist
- Insurance Verification Specialist
- Medical Assistant
Degrees
- Diploma in Medical Assisting
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