Patient Access Specialist resume example

• Documented and managed patient information using Meditech.
• Verified demographics and insurance information to register patients in computer system.
• Assembled registration paperwork and placed identification bands on patient.
• Applied HIPAA Privacy and Security Regulations while handling patient information.
• Organized and maintained records by updating and obtaining both personal and financial information from patients.
• Obtained necessary signatures for privacy laws and consent for treatment.
• Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

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• Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
• Supported office needs including taking messages, scanning documents and routing business correspondence.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.

• Monitored office inventory to maintain adequate supply levels and order products.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
• Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
• Conducted patient intake interviews to collect medical information and insurance details.
• Compiled physical and digital documents, charts and reports to meet business and patient need.
• Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
• Handled all office supply ordering including ink cartridges, toner and paper
• Processed patient payments and scanned identification and insurance cards.
• Observed strict HIPAA guidelines at all times according to company policy.
• Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
• Took messages from patients and promptly relayed to appropriate staff.
• Greeted callers with enthusiasm, answering all phone calls by second ring.
• Straightened up the waiting room so that it remained neat and organized.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Informed patients of financial responsibilities prior to rendering services.
• Delivered high-quality administrative and customer service to sustain patient and work flows.