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Eperienced customer-oriented specialist with a 9-year background in customer services. A strong focus on superb customer service delivery with sound knowledge of registration procedures. Exceptional telephone and in person communication abilities. Capable of typing 64 wpm and working with industry-related computer software, including Cerner, Microsoft Excell and Word, and MPTL. Recognized for a calm and diligent abilty to train and educate new employees. Adept at keeping calm in high stress situations like ones found in every day emergecy departments. Helpful and knowledgabel at collecting patient and customer information, maintaining efficient office and coordinating with other professionals. Extensive knoweledge of emergency and hospital enviornment and commited to patient and customer happiness.
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- Performed patient pre-admission, admission, and transfer activities
- Collected and validated patient demographics and insurance information.
- Prepared patient identification band and completed admissions papers.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Performed administrative duties, including answering multi lined phone systems, filling, and supply management
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Contributed to team results in fast-paced medial emergency type environments.
- Assisted Nursing staff and doctors with patient verification and patient flow responsibilities.
- Worked with Emergency patients to understand needs and provide exceptional emegency services.
- Answered phone calls and message for the medical facility, scheduling appointments and handling patient inquiries.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Performed daily account reconciliation
- Investigated financial inconsistencies to solve discrepancies and reported to manager.
- Provided cash handling including sorting and counting coin and currency to make change for associates.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Performed hourly pick-ups and readings for front end to monitor sales and revenue.
- Verified cash flow and electronic transactions from credit card system to balance registers.
- Researched and resolved account discrepancies.
- Prepared bank deposits and corporate cash shipments.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Set up, tested and balanced registers for front-end employees.
- Entered figures using 10-key calculator to compute data quickly.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Managed account data and verified information with clients, past creditors and other involved parties.
- Monitored client abilities and account information to determine appropriate credit approval decisions.
- Verified application and account details to accurately asses credit and financial risks of potential clients.
- Updated client accounts with new information and verified data for informed credit approvals.
- Resolved [Type] problems, improved operations and provided exceptional client support.
Porterville College - Porterville, CA
College of The Sequoias - Visalia, CA
Woodlake High School - Woodlake, CA
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Resume Overview
School Attended
- Porterville College
- College of The Sequoias
- Woodlake High School
Job Titles Held:
- Patient Access Specialist
- Cash Office Associate
- Customer Service Representative
- Credit Card Customer Service Representative
Degrees
- Some College (No Degree)
- Some College (No Degree)
- High School Diploma
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