Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.


Information Collection

  • Insurance billing
  • Paging Systems
  • Medical terminology
  • Front desk operations
  • Patient Registration
  • EMR
  • Patient interviewing
  • Medical insurance
  • Payment collection
  • Insurance verifying
  • Payment processing
  • Insurance Verification
  • Fee Collection
  • Eligibility Determination
  • Health information obtainment
  • Financial obligation determination
  • Performance standards compliance
  • System updates
  • Interpreting physician orders

Medical terminology, anatomy and physiology

  • Microsoft Word, Excel, and PowerPoint
  • Familiarity with medical record content
  • Emergency Severity Index
  • Working knowledge of Medicare
Work History
06/2018 to Current
Patient Access Specialist Aspirion Lakeland, FL,

Collected and validated patient demographics and insurance information.

  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Took copayments and compiled daily financial records.
  • Explained plans for treatment and payment options.
  • Balanced deposits and credit card payments each day.
  • Received patient deductibles, co-pay amounts and estimates and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Prepared patient identification band and completed admissions papers.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Effectively coordinate activities and communicate across departments, preparing and presenting reports, communicating with administrative staff and medical staff.
10/2012 to 06/2018
Patient Care Technician Hospital Sisters Health System - Corporate Eau Claire, WI,
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Documented observations and baseline measurements in medical records.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Organized and maintained general supply storage areas.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Organized medical charts for patients by assembling new admission pages and adding appropriate pages to charts.
  • Answered over 40 light or bell calls per shift to respond to patient requests and needs.
  • Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve patient safety.
  • Supported patient admissions, discharges and transfers to promote team efficiency.
  • Provided care for patients based on physical, psychological, educational and safety criteria.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Cared for patients by providing bed baths, personal care and ambulation.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Assisted in providing patients with nutritional needs by transporting food trays and aiding with feeding.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Collected and transported blood and urine specimens to prepare for lab testing.
09/2009 to 08/2012
Customer Service Manager Drivetime Tucson, AZ,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Expected in 06/2009
: Medical Assisting
Anthem Institute - North Brunswick - New Jersey ,
Expected in 01/2022
Associate Of Applied Science: Biology
Middlesex County College - Edison, NJ
Expected in 06/2008
Diploma :
North Brunswick Township High School - North Brunswick, NJ
  • Certified Healthcare Access Associate, Robert Wood Johnson Barnabas Health

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School Attended

  • Anthem Institute - North Brunswick
  • Middlesex County College
  • North Brunswick Township High School

Job Titles Held:

  • Patient Access Specialist
  • Patient Care Technician
  • Customer Service Manager


  • Associate Of Applied Science
  • Diploma

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