patient access specialist resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Outgoing Patient Access Specialist with 13 years of experience working in the patient services arena. Exceptional knowledge of all procedures at medical facilities to multitask and prioritize work. A fast learner types over 40 wpm and work with various field related software such as microsoft and word. Specialties include customer service and excellence in patient care.
Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Keyed in customer contacts and delivery dates to update details in company databases.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Managed scheduling for staff and monitored resource allocation to provide optimal coverage and service.
Monitored office equipment and managed smooth operation with preventive maintenance and repair work scheduling.
Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
Answered phones to direct callers, schedule appointments and provide general office information.
Greeted visitors or callers daily to handle questions or direct to appropriate staff.
Answered and routed telephone calls and took messages.
Obtained scanned records and uploaded to database.
Delivered exceptional customer service through direct communication with clients and team members.
Maintained office supplies inventory by checking stock and ordering new supplies.
Organized training, client meetings, team meetings and events.
Met incoming guests and clients, offering immediate assistance.
Responded to inquiries via email, telephone and social media platforms.
Developed and continuously improved digital filing and document management protocols.
Produced and distributed memos, newsletters, and other forms of communication.
Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
Samaritan Health Services - CNA Lebanon, OR, 08/2008 - 10/2009
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Exhibited compassionate care and communication regarding issues surrounding death and dying.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Used mobility devices to transport patients.
Documented activities and recorded information in EMR system.
Administered medications to patients and performed follow-ups regarding prescriptions and supplements.
Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
Engaged with patient family and friends to provide courteous visit experience.
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