patient access specialist resume example with 16+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

A highly equipped Administrative Assistant with experience performing a variety of Administrative Task, that possess the knowledge and skills of organizational policies and procedures. Seeking a position in the field of Office Administration as an Administrative Specialist, where I can utilize the skills that I've mastered throughout my career. Directing and assisting visitors and resolving administrative problems and inquiries. I’ve also acquired the ability to compose, edit, and proofread correspondence and reports, and preparing administrative documents as such. Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved 100% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Innovative professional exceptionally well-versed in communication and team building. Ready to bring 20+ years of relevant work experience to new position. Customer-oriented Patient Access Specialist with 20-year background in patient services. Strong focus on superb customer service delivery with sound knowledge of patient registration procedures. Exceptional telephone and in-person communication abilities. Types 50 wpm and skilled in industry-related computer software, including Microsoft Office and Microsoft Word.

  • Communicating to Patients and Families
  • Microsoft Office
  • Explaining Policy and Procedures
  • Database Search and Data Entry Skills
  • Organized and Efficient
  • Calm and Effective Under Pressure
  • Registration and Scheduling
  • Resolving Problems
  • Administrative and Office Support
  • Helpful and Service-Oriented
  • Records Management
  • Punctual and Hardworking
  • Time Management and Prioritization
Work History
09/2019 to Current
Patient Access Specialist Assistrx Philadelphia, PA,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Collected and validated patient demographics and insurance information.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Prepared patient identification band and completed admissions papers.
09/2015 to 09/2016
Patient Service Representative Bjc Healthcare Alton, IL,
  • Coordinated communication between patients, family members, medical staff, administrative staff, or regulatory agencies
  • Interviewed patients or their representatives to identify problems relating to care
  • Maintained knowledge of community services and resources available to patients
  • Referred patients to appropriate health care services or resources
  • Investigated and directed patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution
  • Collected funds and co-payments for patient’s services.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Generated monthly statements to check outstanding balances.
  • Reviewed daily care slips for doctors.
  • Explained plans for treatment and payment options.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
03/2002 to 01/2015
Lead Supervisor Patient Division Representative Children’s National Health System- Washington, DC City, STATE,
  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
  • Maintain medical records, technical library, or correspondence files
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Supervised Front-Line coworkers with patient scheduling
  • Checked doctor appointment schedules
  • Did referrals and precertification for insurance and render service
  • Sent emails, time sheet, and attendance.
  • Delivered superior customer service in every interaction and skillfully resolved conflicts.
  • Forecasted department labor requirements and established accurate budgets to cover expected demands.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Deployed corrective actions quickly to maintain strong quality standards and protect consumers.
  • Learned every team members' role to offer skilled backup during shortages and high-volume periods.
  • Educated workers about proper safety procedures to prevent accidents and injuries.
  • Coordinated supervisory assignments to maintain strong front-line leadership over Office operations.
  • Trained personnel to develop new team leads for medical department needs.
Expected in 05/1998 to to
High School Diploma:
Eastern High School - Washington, DC

GPA: 2.7

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Resume Overview

School Attended

  • Eastern High School

Job Titles Held:

  • Patient Access Specialist
  • Patient Service Representative
  • Lead Supervisor Patient Division Representative


  • High School Diploma

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