High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
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- Collaborated with medical staff in the coordination of medical and nursing management of care.
- Ensured optimal delivery of care in the areas of responsibility.
- Managed and directed all Patient Access registration functions.
- Assisted Director to develop and provide leadership of departmental goals and objectives.
- Followed-up on patient complaints promptly.
- Provided continuous training for and communicated changes to existing employees.
- Manage a team of 45 professionals.
- Served as mentor to junior team members.
- Monitor and facilitate communication fro hospital emergency code system.
- Manage and direct in-coming and out-going calls and pages through the central communication system.
- Supervise PBX staff, creating schedules, maintaining and approving time and attendance for staff, as well as any disciplinary issues staff may have.
- Maintain Physicians Answering Service.
- Supervise and direct all 911 calls made within the facility.
- Responsible for training new staff, orientation training for staff, recommending and implementing continuous educational training for staff.
- Create monthly reports regarding all calls, pages, and codes made on a monthly basis.
- Create and maintain departmental budget.
- Ability to work with high levels of leadership.
- Manage a team of 17 professionals.
- Surpassed revenue goals in four consecutive quarters.
- Served as mentor to junior team members.
- Perform duties of Patient Access staff and meet or exceed all performance standards.
- Oversee the daily operational activities of all Patient Access staff and monitored the work flow and daily adjustments using productivity and performance measures.
- Analyze problem areas in work flow and assist with implementation of solutions.
- Assist with overtime assessment and identify customer service issues and resolve or initiate follow-up.
- Implement service recovery efforts and screen candidates, recommending the one to hire and promote.
- Input performance evaluation and corrective actions and assist with orientation and development of new employees.
- Served as mentor to junior team members.
- Responsible for registering patients, ensuring accurate and complete documentation
- Provide excellent customer service to patients Act as a liaison between insurance companies, patients, and hospital staff
- Accountable for data sensitivity classification policies and procedures Ensure adequate contingency preparation and backup downtime procedures in the event of power loss.
- Interim Supervisor and/or Manager as needed to provide leadership and support in the absence of management team.
- Reporting accuracy of accounts and financial data for all patient access staff Counsel and partner with leads and patient access representatives for learning opportunities Received certification for Certified Health.
- Lead a team of 30 plus professionals.
- Interviewed patients as they came into the hospital as a front line staff.
- Utilized excellent customer service skills to gather needed information.
- Entered patient data into the hospital's electronic system.
- Enter patient data, generate a requisition, log all films coming into or leaving the department, and print and distribute lists for patients that have been centrally scheduled Determine further clerical needs, i.e., new folder, conversion needs, off-site needs Answer and direct all incoming calls and act as department operator Perform the film librarian duties, maintaining and updating all color coding that is necessary for a file Retrieve films whenever needed, filing films when complete Pull the necessary films that will be needed for each patient the next day Match all films from the Center and from affiliated services and place them in the reading room for reading by a Radiologist, and performs all other related duties as assigned.
Years Attended 1989 - 1991
Years attended 1991 - 1993
Excellent customer service, Customer Service, documentation, Electronic Health Records, filing, financial forms, ICD-9, ICD-10, Insurance, Director, managing, marketing strategies, assisting physicians, Medical Terminology, meetings, Access, Excel spreadsheets, Microsoft Office, Office, networking, patient care, preparing patients, payment processing, PBX, policies, Positioning, problem solver, coding, quality, quality assurance, Radiography, reading, Reporting, Research, Spanish speaking, supervisor, team player, telephones, phone, trainer, training materials
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School Attended
- Benson High School
- Oregon State University
- Portland Community College
Job Titles Held:
- Patient Access Services Manager
- PBX Manager
- Patient Access Supervisor
- Patient Access Emergency Department Team Lead
- Patient Registration Specialist
- Community Health Worker
Degrees
- Diploma
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