Patient Access Services Coordinator Resume Example Company Name

PATIENT ACCESS SERVICES COORDINATOR

Professional Summary

Enthusiastic self- motivated patient access coordinator eager to contribute to the company's success through hard work, attention to detail and excellent organizational skills. Clear understanding of project-oriented assignments, administrative tasks and data analysis. Motivated to learn, grow and excel in the scope of project management, data analysis, and consulting.

Skills

Agile methodology
Stakeholder management
Analytical thinking
Process improvement
Spreadsheets

Microsoft office
Team building and mentoring
Organization and Time management
Conflict resolution
Self-motivated professional

Career Progression

12/2020 to CurrentPatient Access Services CoordinatorCompany Name | City, State

Conducts research on patient and service line key stakeholders feedback, and workflow process breakdowns and present results with suggestions of strategy and improvement to leadership team to mitigate issues.
Mentors team members in lead capacity to help build confidence and competency in skills, knowledge and abilities amidst fostering positive relations among team members and management.
Facilitate and organize department meetings to obtain feedback, provide updated education on processes , and departmental goals.
Developed and oversee employee engagement committee to increase employee loyalty and reduce turnover.
Assists management with employee schedules and daily activities, taking into account patient traffic, employee strengths, and staffing efficiency.
Monitor employee attendance and performance, addressing repeat problems quickly to prevent long-term habits while incorporating plan of improvement for areas of weakness.
Perform Epic workqueues audits for timely completion and billing reconciliation.
Seeks opportunities to expand learning beyond baseline competencies with focus on continual development in patient access and personal development.

02/2018 to 12/2020Patient Access Representive II, TrainerCompany Name | City, State

Delivered in-depth training to employees in patient access and customer-facing roles to promote strong team performance and patient satisfaction.
Created all new patient access employee training schedules based on facility volume, employee residential location, and service area for 7 hospital and satellite locations.
Monitored and documented employee onboarding Press Ganey survey scores, resolving urgent concerns; reporting feedback to leadership.
Aided in test phases of new virtual registration process amidst pandemic.
Implemented "Open House" initiative where staff and management dedicated quarterly meetings strictly for listening to employees and feedback for improvements in department.

01/2017 to 02/2018Office Specialist IICompany Name | City, State

Provided exceptional customer service while verifying patients' demographics, insurance eligibility, appointment scheduling, collection of financial obligations and providing medical records for outpatient physical, occupational, and speech therapy department.
Monitored claims status with insurance agencies while also obtaining authorizations.
Productivity data entry for therapists
Reviewed patient survey comments prioritizing areas of improvement.
Carried out administrative tasks by distributing mail, ordering inventory, business correspondence, answering phone lines,bookkeeping, organization of schedules and calendars, and continuously updating clinic documents.
Assisting practice manager with operational support

01/2013 to 12/2016Labor and Delivery Patient Account SpecialistCompany Name | City, State

Provide billable account by gathering complete, timely and accurate demographic, insurance verification, and authorization information for fast paced labor and delivery department.
Administered consent forms
Conducted tours of labor unit for expecting mothers
Collected outstanding financial obligations, consistently meeting collection goal of minimum of 50% of patient's amount due.
Assisted in training new staff members
Ensured superior customer experience by addressing patient concerns, demonstrating empathy and resolving problems on spot.

Education

Expected in 09/2021Certification | Data AnalysisCoursera, City

Expected in 08/2021Certification | Project ManagementCoursera, City

05/2017Bachelor of Science | Health and BusinessFlorida Agricultural And Mechanical University, City

Elected to Activities and Community Service Chair for Student Government Association
Coursework in Business Principles
Coursework in Medical Terminology
Coursework in Healthcare Administration
Coursework in Marketing Principles

2012High School DiplomaPaxon School For Advanced Studies, City

Resume Overview

School Attended

Coursera
Florida Agricultural And Mechanical University
Paxon School For Advanced Studies

Job Titles Held:

Patient Access Services Coordinator
Patient Access Representive II, Trainer
Office Specialist II
Labor and Delivery Patient Account Specialist

Degrees

Expected in 09/2021 Certification | Data Analysis
Expected in 08/2021 Certification | Project Management
05/2017 Bachelor of Science | Health and Business
2012 High School Diploma

Patient Access Services Coordinator Resume Example

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