Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic self- motivated patient access coordinator eager to contribute to the company's success through hard work, attention to detail and excellent organizational skills. Clear understanding of project-oriented assignments, administrative tasks and data analysis. Motivated to learn, grow and excel in the scope of project management, data analysis, and consulting.

  • Agile methodology
  • Stakeholder management
  • Analytical thinking
  • Process improvement
  • Spreadsheets
  • Microsoft office
  • Team building and mentoring
  • Organization and Time management
  • Conflict resolution
  • Self-motivated professional
Career Progression
Patient Access Services Coordinator, 12/2020 - Current
Cooley Dickinson Hospital Northampton, MA,
  • Conducts research on patient and service line key stakeholders feedback, and workflow process breakdowns and present results with suggestions of strategy and improvement to leadership team to mitigate issues.
  • Mentors team members in lead capacity to help build confidence and competency in skills, knowledge and abilities amidst fostering positive relations among team members and management.
  • Facilitate and organize department meetings to obtain feedback, provide updated education on processes , and departmental goals.
  • Developed and oversee employee engagement committee to increase employee loyalty and reduce turnover.
  • Assists management with employee schedules and daily activities, taking into account patient traffic, employee strengths, and staffing efficiency.
  • Monitor employee attendance and performance, addressing repeat problems quickly to prevent long-term habits while incorporating plan of improvement for areas of weakness.
  • Perform Epic workqueues audits for timely completion and billing reconciliation.
  • Seeks opportunities to expand learning beyond baseline competencies with focus on continual development in patient access and personal development.
Patient Access Representive II, Trainer, 02/2018 - 12/2020
City Of Olympia Olympia, WA,
  • Delivered in-depth training to employees in patient access and customer-facing roles to promote strong team performance and patient satisfaction.
  • Created all new patient access employee training schedules based on facility volume, employee residential location, and service area for 7 hospital and satellite locations.
  • Monitored and documented employee onboarding Press Ganey survey scores, resolving urgent concerns; reporting feedback to leadership.
  • Aided in test phases of new virtual registration process amidst pandemic.
  • Implemented "Open House" initiative where staff and management dedicated quarterly meetings strictly for listening to employees and feedback for improvements in department.
Office Specialist II, 2017 - 02/2018
Baptist Health Medical Center City, STATE,
  • Provided exceptional customer service while verifying patients’ demographics, insurance eligibility, appointment scheduling, collection of financial obligations and providing medical records for outpatient physical, occupational, and speech therapy department.
  • Monitored claims status with insurance agencies while also obtaining authorizations.
  • Productivity data entry for therapists
  • Reviewed patient survey comments prioritizing areas of improvement.
  • Carried out administrative tasks by distributing mail, ordering inventory, business correspondence, answering phone lines,bookkeeping, organization of schedules and calendars, and continuously updating clinic documents.
  • Assisting practice manager with operational support
Labor and Delivery Patient Account Specialist, 2013 - 11/2016
Tallahassee Memorial Hospital City, STATE,
  • Provide billable account by gathering complete, timely and accurate demographic, insurance verification, and authorization information for fast paced labor and delivery department.
  • Administered consent forms
  • Conducted tours of labor unit for expecting mothers
  • Collected outstanding financial obligations, consistently meeting collection goal of minimum of 50% of patient's amount due.
  • Assisted in training new staff members
  • Ensured superior customer experience by addressing patient concerns, demonstrating empathy and resolving problems on spot.
Certification: Data Analysis, Expected in 09/2021
Coursera - Mountain View, CA,
Certification: Project Management, Expected in 08/2021
Coursera - Mountain View, CA,
Bachelor of Science: Health and Business, Expected in 05/2017
Florida Agricultural And Mechanical University - Tallahassee fl,
  • Elected to Activities and Community Service Chair for Student Government Association
  • Coursework in Business Principles
  • Coursework in Medical Terminology
  • Coursework in Healthcare Administration
  • Coursework in Marketing Principles
High School Diploma: , Expected in 2012
Paxon School For Advanced Studies - Jacksonville FL,

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School Attended

  • Coursera
  • Coursera
  • Florida Agricultural And Mechanical University
  • Paxon School For Advanced Studies

Job Titles Held:

  • Patient Access Services Coordinator
  • Patient Access Representive II, Trainer
  • Office Specialist II
  • Labor and Delivery Patient Account Specialist


  • Certification
  • Certification
  • Bachelor of Science
  • High School Diploma

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