Enthusiastic self- motivated patient access coordinator eager to contribute to the company's success through hard work, attention to detail and excellent organizational skills. Clear understanding of project-oriented assignments, administrative tasks and data analysis. Motivated to learn, grow and excel in the scope of project management, data analysis, and consulting.
Conducts research on patient and service line key stakeholders feedback, and workflow process breakdowns and present results with suggestions of strategy and improvement to leadership team to mitigate issues.
Mentors team members in lead capacity to help build confidence and competency in skills, knowledge and abilities amidst fostering positive relations among team members and management.
Facilitate and organize department meetings to obtain feedback, provide updated education on processes , and departmental goals.
Developed and oversee employee engagement committee to increase employee loyalty and reduce turnover.
Assists management with employee schedules and daily activities, taking into account patient traffic, employee strengths, and staffing efficiency.
Monitor employee attendance and performance, addressing repeat problems quickly to prevent long-term habits while incorporating plan of improvement for areas of weakness.
Perform Epic workqueues audits for timely completion and billing reconciliation.
Seeks opportunities to expand learning beyond baseline competencies with focus on continual development in patient access and personal development.
Patient Access Representive II, Trainer, 02/2018 - 12/2020 City Of Olympia – Olympia, WA,
Delivered in-depth training to employees in patient access and customer-facing roles to promote strong team performance and patient satisfaction.
Created all new patient access employee training schedules based on facility volume, employee residential location, and service area for 7 hospital and satellite locations.
Monitored and documented employee onboarding Press Ganey survey scores, resolving urgent concerns; reporting feedback to leadership.
Aided in test phases of new virtual registration process amidst pandemic.
Implemented "Open House" initiative where staff and management dedicated quarterly meetings strictly for listening to employees and feedback for improvements in department.
Office Specialist II, 2017 - 02/2018 Baptist Health Medical Center – City, STATE,
Provided exceptional customer service while verifying patients’ demographics, insurance eligibility, appointment scheduling, collection of financial obligations and providing medical records for outpatient physical, occupational, and speech therapy department.
Monitored claims status with insurance agencies while also obtaining authorizations.
Productivity data entry for therapists
Reviewed patient survey comments prioritizing areas of improvement.
Carried out administrative tasks by distributing mail, ordering inventory, business correspondence, answering phone lines,bookkeeping, organization of schedules and calendars, and continuously updating clinic documents.
Assisting practice manager with operational support
Labor and Delivery Patient Account Specialist, 2013 - 11/2016 Tallahassee Memorial Hospital – City, STATE,
Provide billable account by gathering complete, timely and accurate demographic, insurance verification, and authorization information for fast paced labor and delivery department.
Administered consent forms
Conducted tours of labor unit for expecting mothers
Collected outstanding financial obligations, consistently meeting collection goal of minimum of 50% of patient's amount due.
Assisted in training new staff members
Ensured superior customer experience by addressing patient concerns, demonstrating empathy and resolving problems on spot.
Education
Certification: Data Analysis, Expected in 09/2021 - Coursera - Mountain View, CA, GPA:
Certification: Project Management, Expected in 08/2021 - Coursera - Mountain View, CA, GPA:
Bachelor of Science: Health and Business, Expected in 05/2017 - Florida Agricultural And Mechanical University - Tallahassee fl, GPA:
Elected to Activities and Community Service Chair for Student Government Association
Coursework in Business Principles
Coursework in Medical Terminology
Coursework in Healthcare Administration
Coursework in Marketing Principles
High School Diploma: , Expected in 2012 - Paxon School For Advanced Studies - Jacksonville FL, GPA:
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