Patient Access Services resume example with 16+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Highly trained Patient Service Coordinator with strong clinical abilities. Proactive and organized with passionate commitment to first-rate patient care. Develop positive relationships with customers to ensure medical safety and business growth. Unique ability to relate to diverse clients. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent hospital with friendly, professional demeanor at all times.

  • Insurance Company Knowledge
  • Appointment Setting
  • Insurance Billing
  • Patient Information Collection
  • Customer Checkout
  • Payment processing
  • Interpreting physician orders
  • Data entry
  • Medical insurance
  • Insurance verifying
  • System updates
  • Payment collection
  • Scheduling
Lamar High School Houston, Tx, Expected in 1994 High School Diploma : - GPA :
Work History
Banner Health - Patient Access Services
Tempe, AZ, 06/2017 - 12/2019
  • Balanced deposits and credit card payments each day
  • Reviewed and corrected claim errors to facilitate smooth processing
  • Explained plans for treatment and payment options
  • Took copayments and compiled daily financial records
  • Used EPIC to schedule appointments
  • Collected and processed co-payments and out-of-pocket charges using EPIC
  • Provided patient education
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
  • Partnered with team of registered nurses to achieve overall well-being of all patients
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs
  • Responded to Code Red pages and followed through on disposition of patients
  • Improved ED administration by compiling and analyzing data and identifying areas of improvement
Deaconess Health System - Patient Access Coordinator
Owensboro, KY, 11/2013 - 12/2016
  • Used Epic software system
  • Answer telephones and direct calls to appropriate staff
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
  • Complete insurance or other claim forms
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
  • Receive and route messages or documents, such as laboratory results, to appropriate staff
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
  • Transmit correspondence or medical records by mail, e-mail, or fax
  • Maintain medical records, technical library, or correspondence files
  • Transcribe recorded messages or practitioners' diagnoses or recommendations into patients' medical records
  • Arrange hospital admissions for patients
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
  • Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings
Encompass Health - Office Manager
Stuart, FL, 11/2009 - 10/2013
  • Direct or coordinate the supportive services department of a business, agency, or organization
  • Monitor the facility to ensure that it remains safe, secure, and well-maintained
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency
  • Set goals and deadlines for the department
  • Hire and terminate clerical and administrative personnel
  • Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
  • Manage leasing of facility space
Sheridan Group Inc. Company - Customer Service Representative
Lyme Center, NH, 12/2002 - 11/2009
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
  • Provide assistance for customers with special billing requests
  • Calculate and quote charges for services such as long-distance connections
  • Perform clerical duties such as typing, proofreading, and sorting mail
  • Provide relay service for hearing-impaired users
  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
  • Promote company products, services, and savings plans when appropriate
  • Keep records of calls placed and received, and of related toll charges

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Resume Overview

School Attended

  • Lamar High School

Job Titles Held:

  • Patient Access Services
  • Patient Access Coordinator
  • Office Manager
  • Customer Service Representative


  • High School Diploma

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