Patient Access Services Resume Example Banner Health

PATIENT ACCESS SERVICES

Professional Summary

Highly trained Patient Service Coordinator with strong clinical abilities. Proactive and organized with passionate commitment to first-rate patient care. Develop positive relationships with customers to ensure medical safety and business growth. Unique ability to relate to diverse clients. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent hospital with friendly, professional demeanor at all times.

Skills

Insurance Company Knowledge
Appointment Setting
Insurance Billing
Patient Information Collection
Customer Checkout
Payment processing
Interpreting physician orders

Data entry
Medical insurance
Insurance verifying
System updates
Payment collection
Scheduling

Work History

Patient Access Services, 06/2017 to 12/2019
Banner Health – Tempe , AZ

Balanced deposits and credit card payments each day
Reviewed and corrected claim errors to facilitate smooth processing
Explained plans for treatment and payment options
Took copayments and compiled daily financial records
Used EPIC to schedule appointments
Collected and processed co-payments and out-of-pocket charges using EPIC
Provided patient education
Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards
Partnered with team of registered nurses to achieve overall well-being of all patients
Interviewed patients to obtain medical information, weight and height measurements and vital signs
Responded to Code Red pages and followed through on disposition of patients
Improved ED administration by compiling and analyzing data and identifying areas of improvement

Patient Access Coordinator, 11/2013 to 12/2016
Deaconess Health System – Owensboro , KY

Used Epic software system
Answer telephones and direct calls to appropriate staff
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records
Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records
Complete insurance or other claim forms
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
Receive and route messages or documents, such as laboratory results, to appropriate staff
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer
Transmit correspondence or medical records by mail, e-mail, or fax
Maintain medical records, technical library, or correspondence files
Transcribe recordedmessages or practitioners' diagnoses or recommendations into patients' medical records
Arrange hospital admissions for patients
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings

Office Manager, 11/2009 to 10/2013
Encompass Health – Stuart , FL

Direct or coordinate the supportive services department of a business, agency, or organization
Monitor the facility to ensure that it remains safe, secure, and well-maintained
Prepare and review operational reports and schedules to ensure accuracy and efficiency
Set goals and deadlines for the department
Hire and terminate clerical and administrative personnel
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records
Manage leasing of facility space

Customer Service Representative, 12/2002 to 11/2009
Sheridan Group Inc. Company – Lyme Center , NH

Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information
Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls
Provide assistance for customers with special billing requests
Calculate and quote charges for services such as long-distance connections
Perform clerical duties such as typing, proofreading, and sorting mail
Provide relay service for hearing-impaired users
Offer special assistance to persons such as those who are unable to dial or who are in emergency situations
Promote company products, services, and savings plans when appropriate
Keep records of calls placed and received, and of related toll charges

Education

High School Diploma: 1994
Lamar High School - City

Resume Overview

School Attended

Lamar High School

Job Titles Held:

Patient Access Services
Patient Access Coordinator
Office Manager
Customer Service Representative

Degrees

High School Diploma : 1994

Patient Access Services Resume Example

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