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Patient Access Representative Ii resume example with 12+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Patient Access Representative performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

Skills
  • Direct patient care and advocacy
  • Prioritizing patients
  • Patient reception
  • Patient and caregiver education
  • Patient relationships
  • Patient care standards
  • Patient interviewing skills
  • Quality patient care
  • Patient service and assistance
  • Patient data confidentiality
  • Verifying patient data
  • Central venous access administration
  • Patient triaging
  • Patient charting and reporting
  • Patient screening
  • Patient scheduling
  • Patient callbacks
  • Patient documentation
  • Checking in patients
  • Patient referrals
  • Patient discharging
  • Patient admission
  • Patient examinations
  • Referring patients
  • New patient chart preparation
  • Assisting patients
  • Patient interaction
  • Ability to interview patients
  • Initial patient assessments
Experience
03/2014 to 06/2020
Patient Access Representative II Vidant Health Williamston, NC,
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Checked daily doctor schedules and verified insurance.
  • Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2011 to 12/2013
Medical Assistant Seattle University Seattle, WA,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Scheduled appointments for patients via phone and in person.
  • Sterilized medical equipment after each procedure.
  • Cleaned and disinfected chairs and equipment according to facility policy.
  • Answered appointment calls.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
09/2009 to 08/2010
Medical Assistant/Patient Care Assistant Reverehealth Payson, UT,
  • Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
  • Answered appointment calls.
  • Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
  • Organized special events for patients and families and provided educational resources to assist with emotional support.
  • Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
  • Supported unit efficiency by maintaining current and accurate clerical paperwork.
  • Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Helped residents achieve [Type] program goals and increase independence.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
11/2006 to 12/2009
Medical Assistant Seattle University Seattle, WA,
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
  • Monitored patient stability by checking vital signs and weight.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Scheduled appointments for patients via phone and in person.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Cleaned and disinfected chairs and equipment according to facility policy.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Answered appointment calls.
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Education and Training
Expected in 05/1989
High School Diploma:
San Diego High School - San Diego, TX
GPA:
Expected in
: Psychology
Texas A&M University - Kingsville - Kingsville, TX
GPA:
Expected in
: Clinical Child Psychology
Coastal Bend College - Beeville, TX
GPA:
Expected in 12/2006
National Certified Medical Assistant : Medical Assisting
Kaplan College Texas - Corpus Christi, TX
GPA:

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Resume Overview

School Attended

  • San Diego High School
  • Texas A&M University - Kingsville
  • Coastal Bend College
  • Kaplan College Texas

Job Titles Held:

  • Patient Access Representative II
  • Medical Assistant
  • Medical Assistant/Patient Care Assistant
  • Medical Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • National Certified Medical Assistant

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