Patient Access Representative Ii resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Patient Access Representative performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Skills
Direct patient care and advocacy
Prioritizing patients
Patient reception
Patient and caregiver education
Patient relationships
Patient care standards
Patient interviewing skills
Quality patient care
Patient service and assistance
Patient data confidentiality
Verifying patient data
Central venous access administration
Patient triaging
Patient charting and reporting
Patient screening
Patient scheduling
Patient callbacks
Patient documentation
Checking in patients
Patient referrals
Patient discharging
Patient admission
Patient examinations
Referring patients
New patient chart preparation
Assisting patients
Patient interaction
Ability to interview patients
Initial patient assessments
Experience
03/2014 to 06/2020
Patient Access Representative IIVidant Health – Williamston, NC,
Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Improved customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Checked daily doctor schedules and verified insurance.
Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
Improved operations by working with team members and customers to find workable solutions.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
09/2011 to 12/2013
Medical AssistantSeattle University – Seattle, WA,
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Kept facility stocked with necessary supplies, equipment and instruments.
Scheduled appointments for patients via phone and in person.
Sterilized medical equipment after each procedure.
Cleaned and disinfected chairs and equipment according to facility policy.
Answered appointment calls.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
09/2009 to 08/2010
Medical Assistant/Patient Care AssistantReverehealth – Payson, UT,
Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
Answered appointment calls.
Planned, integrated and maintained quality care systems and standards, which resulted in creating and improving medical protocols and guidelines.
Organized special events for patients and families and provided educational resources to assist with emotional support.
Administered treatment information to patients, explaining scientific details in easy-to-understand terms.
Supported unit efficiency by maintaining current and accurate clerical paperwork.
Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
Helped residents achieve [Type] program goals and increase independence.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
11/2006 to 12/2009
Medical AssistantSeattle University – Seattle, WA,
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
Monitored patient stability by checking vital signs and weight.
Kept facility stocked with necessary supplies, equipment and instruments.
Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
Scheduled appointments for patients via phone and in person.
Organized charts, documents and supplies to maintain team efficiency.
Cleaned and disinfected chairs and equipment according to facility policy.
Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Answered appointment calls.
Prepared patients for examinations, taking vital signs and updating medical histories.
Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
Performed routine tests such as urine dip stick, vision and hearing tests.
Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
Education and Training
Expected in 05/1989
High School Diploma: San Diego High School - San Diego, TX GPA:
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