LiveCareer-Resume

patient access representative resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Dependable Job Title serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Driven student leveraging studies in Area of study seeks real-world experience as Job Title. Offers strong interpersonal and task prioritization skills.

Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.

Reliable Intern studying Area of study seeks an internship opportunity to expand skills and gain valuable real-world experience.

Skills
  • Surgery
  • Case Management
  • Allergy Management
  • Radiology
  • Treatment Planning
  • Spreadsheets
  • Patient Admission
  • X-Rays
Work History
Patient Access Representative, 04/2019 to Current
Danbury Health SystemsNew Windsor, NY,
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Taught patients and families to use at-home medical equipment.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Recommended service improvements to minimize recurring patient issues and complaints.
Medical Billing Manager, 02/2003 to 04/2019
Aln Medical ManagementLos Angeles, CA,
  • Worked cross-functionally with customer service, inventory, and finance teams for conflict resolution.
  • Trained and mentored staff on procedures, compliance requirements and collections techniques.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
  • Resolved escalated customer issues and boosted retention rates by Number%.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Oversaw high-volume accounting operations with Number-person team focused on efficient budget administration, AP/AR and other financial management needs.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Developed metrics for Type objectives, supporting key Type results.
  • Increased new bank relationships within local community through execution of quarterly promotions.
  • Recruited, interviewed, hired and trained Number employees and implemented mentoring program to promote positive feedback and engagement.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Supported Job title with special projects and additional job duties.
Medical Assistant/Billing Manager, 12/1989 to 02/2003
Seneo M Arbaje MDCity, STATE,
  • Conducted performance reviews and implemented improvement plans.
  • Directed operations in busy Number-person billing group managing $Amount in monthly funds.
  • Performed testing for billing modules, enhancing new functionality and process improvements.
  • Created new standard operating procedures improving billing accuracy and cash flow.
  • Complied with established internal controls and policies.
  • Recruited, interviewed, hired and trained Number employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Oversaw high-volume accounting operations with Number-person team focused on efficient budget administration, AP/AR and other financial management needs.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
  • Performed spending analysis and partnerships to refine policies and develop recommendations for improvement.
  • Increased new bank relationships within local community through execution of quarterly promotions.
  • Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid out sales commissions.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Resolved escalated customer issues and boosted retention rates by Number%.
  • Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Developed metrics for Type objectives, supporting key Type results.
Education
High School Degre: , Expected in 05/1985 to Southwestern High School - Piasa, IL,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Southwestern High School

Job Titles Held:

  • Patient Access Representative
  • Medical Billing Manager
  • Medical Assistant/Billing Manager

Degrees

  • High School Degre

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: