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patient access registration specialist resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Skills
  • Friendly, Positive Attitude
  • Team Management
  • PPE Use
  • Computer Skills
  • Team Building
  • Active Listening
  • Reliable & Trustworthy
  • Problem Resolution
  • People Skills
  • Good Work Ethic
  • Conflict Resolution
  • Critical Thinking
  • Customer Service
  • Appointment Scheduling
  • Problem-Solving
  • Detail-Oriented
  • Data Entry
  • Prescription Refills
  • Insurance Authorizations
  • Patient Health Information Access
  • Scheduling Tests and Procedures
  • Pharmacy Correspondence
  • Cash Handling
  • HIPAA Compliance
Education and Training
Pima Medical Institute Aurora, CO Expected in : Pharmacy Technology - GPA :
Experience
Uc Health - Patient Access Registration Specialist
Colorado Springs, CO, 12/2020 - 12/2022
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Updated patient demographic information in the system to prevent treatment and recordkeeping errors.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Screened patients before and during admissions processes.
  • Updated patient demographic information in EPIC to prevent treatment and recordkeeping errors.
Common Spirit - Medical Receptionist
Poulsbo, WA, 11/2017 - 05/2019
  • Checked patients in and out for appointments and collected co-payments.
  • Entered insurance, demographics and health history into patient database.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed patient payments and scanned identification and insurance cards.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Ordered ink cartridges, toner, paper and other office supplies.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Frederick Memorial Healthcare System - Oncology Scheduler
Mount Airy, MD, 05/2011 - 11/2017
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Analyzed demand and recommended updates to calendar schedule.
  • Provided delay updates and information regarding special circumstances.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Walgreens - Pharmacy Technician
Cleveland, TN, 09/1998 - 05/2011
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Verified prescriptions and drug labels, documents and packages.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Verified patients' identities at pickup to prevent sale of wrong medications.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, medications and insurance details.
  • Supervised inventory levels to maintain adequate supply of medications and medical supplies.
  • Prepared pricing and instruction labels for placement on prescriptions.
  • Received, reviewed, dispensed and labeled over 200 prescriptions daily.
  • Verified and filled over 200 prescriptions per day in busy out patient pharmacy setting.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.

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Resume Overview

School Attended

  • Pima Medical Institute

Job Titles Held:

  • Patient Access Registration Specialist
  • Medical Receptionist
  • Oncology Scheduler
  • Pharmacy Technician

Degrees

  • Some College (No Degree)

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