Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

  • Decision-making
  • Organizational skills
  • Friendly, positive attitude
  • Communication
  • Active listening
  • People skills
  • Teambuilding
  • Troubleshooting
  • Conflict resolution
  • PPE use
  • Microsoft Office
  • Customer service
  • Problem resolution
  • Good work ethic
  • Planning & organizing
  • Credit card payment processing
  • Office equipment proficiency
  • Adaptive team player
  • Project management abilities
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Call Center Operations
  • Clerical support
  • Customer relations
  • High-energy attitude
  • Basic life support knowledge
  • Map reading abilities
  • Computer-based dispatch systems
  • Information documentation
  • Critical thinker
  • Flexible schedule
03/2021 to Current Patient Access Registration Rep R1RCM | City, STATE,
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Updated patient demographic information in Meditech to prevent treatment and recordkeeping errors.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Screened patients before and during admissions processes.
  • Greeted visitors and established purpose of visit to complete check-in procedure quickly.
  • Collected and processed copayments and out-of-pocket charges using HealthPay 24
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
  • Verified and entered necessary information into patient management system.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Answered telephones and directed calls to appropriate medical or administrative staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Greeted EMS personnel in order to check in emergent patients and direct to appropriate ER care area.
  • Assisted in training new employees
  • Handling patient admissions by changing patient status in Meditech and placing patients in appropriate care units according to report submitted by clinical staff
09/2015 to 06/2020 Service Lead Navigator UnitedHealth Care, UnitedHealth Group | City, STATE,
  • Resolved escalated issues and complex customer requests to satisfy customer needs.
  • Consistently met profitability goals using upselling techniques and limited-time promotional offers to boost sales volume.
  • Researched escalated service concerns and delivered [Type] fixes to pacify customers and save business relationships.
  • Set attainable daily, weekly and monthly goals and game plans.
  • Provided daily direction to call center associates.
  • Developed strategies to assist associates in meeting goals.
  • Attended job training to sharpen skills and keep informed of new products.
  • Partnered with fellow team members on new customer service program to promote seamless transitions.
  • Service Lead navigator for new role within UHG whereas members with chronic health conditions such as cancer, congestive heart failure and diabetes could be handled on a one-on-one basis to make sure that their needs within healthcare were being met.
  • Created and presented several presentations to leadership using PowerPoint
  • Call Center Representative including heavy data entry, heavy phone work, multitasking, problem solving, and escalating issues to the appropriate department or person.
11/2014 to 06/2015 E-911 Telecommunications Officer City Of Roanoke, VA | City, STATE,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Executed proficiency in digital telephone systems.
  • Kept abreast of emerging trends in fire service and relevant legislations, regulations and policies.
Education and Training
Expected in 04/2011 EMT-B Certification | Emergency Medical Technician Franklin County Department of Public Safety, Rocky Mount, VA, GPA:
Expected in 06/1998 High School Diploma | Naperville Central High School, Naperville, IL, GPA:

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School Attended

  • Franklin County Department of Public Safety
  • Naperville Central High School

Job Titles Held:

  • Patient Access Registration Rep
  • Service Lead Navigator
  • E-911 Telecommunications Officer


  • EMT-B Certification
  • High School Diploma

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