, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Decision-making
Organizational skills
Friendly, positive attitude
Communication
Active listening
People skills
Teambuilding
Troubleshooting
Conflict resolution
PPE use
Microsoft Office
Customer service
Problem resolution
Good work ethic
Planning & organizing
Credit card payment processing
Office equipment proficiency
Adaptive team player
Project management abilities
Courteous demeanor
Inbound and Outbound Calling
Call Center Operations
Clerical support
Customer relations
High-energy attitude
Basic life support knowledge
Map reading abilities
Computer-based dispatch systems
Information documentation
Critical thinker
Flexible schedule
Experience
03/2021 to CurrentPatient Access Registration RepR1RCM | City, STATE,
Verified insurance and collected critical data elements to properly identify and bill patients.
Updated patient demographic information in Meditech to prevent treatment and recordkeeping errors.
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Screened patients before and during admissions processes.
Greeted visitors and established purpose of visit to complete check-in procedure quickly.
Collected and processed copayments and out-of-pocket charges using HealthPay 24
Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
Verified and entered necessary information into patient management system.
Communicated with patients with compassion while keeping medical information private.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Answered telephones and directed calls to appropriate medical or administrative staff.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Greeted patients, determined purpose of visit and directed to appropriate staff.
Greeted EMS personnel in order to check in emergent patients and direct to appropriate ER care area.
Assisted in training new employees
Handling patient admissions by changing patient status in Meditech and placing patients in appropriate care units according to report submitted by clinical staff
09/2015 to 06/2020Service Lead NavigatorUnitedHealth Care, UnitedHealth Group | City, STATE,
Resolved escalated issues and complex customer requests to satisfy customer needs.
Consistently met profitability goals using upselling techniques and limited-time promotional offers to boost sales volume.
Researched escalated service concerns and delivered [Type] fixes to pacify customers and save business relationships.
Set attainable daily, weekly and monthly goals and game plans.
Provided daily direction to call center associates.
Developed strategies to assist associates in meeting goals.
Attended job training to sharpen skills and keep informed of new products.
Partnered with fellow team members on new customer service program to promote seamless transitions.
Service Lead navigator for new role within UHG whereas members with chronic health conditions such as cancer, congestive heart failure and diabetes could be handled on a one-on-one basis to make sure that their needs within healthcare were being met.
Created and presented several presentations to leadership using PowerPoint
Call Center Representative including heavy data entry, heavy phone work, multitasking, problem solving, and escalating issues to the appropriate department or person.
11/2014 to 06/2015E-911 Telecommunications OfficerCity Of Roanoke, VA | City, STATE,
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Used radio, telephone and computer system to update first responders with new information.
Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Assisted departments with special requests for assistance and BOLOs.
Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
Entered information on computerized systems to verify locations and notify nearest responders.
Maintained and updated crucial and confidential information, phone numbers and addresses.
Asked probing questions to get to root of caller's issues.
Certified in CPR to provide First Point of Contact emergency assistance to callers.
Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
Executed proficiency in digital telephone systems.
Kept abreast of emerging trends in fire service and relevant legislations, regulations and policies.
Education and Training
Expected in 04/2011EMT-B Certification | Emergency Medical TechnicianFranklin County Department of Public Safety, Rocky Mount, VA, GPA:
Expected in 06/1998High School Diploma | Naperville Central High School, Naperville, IL, GPA:
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