Patient Access Registration resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I am a reliable, personable, and hard working individual who is always eager to learn new things and take on new challenges. I have a passion to help people and make a difference. I am currently employed at CentraState Medical Center. My job title is Patient Access Registration in the Emergency Department. Working in such a fast paced environment has not only helped me grow as an employee, but has also allowed me to sustain an abundance of personal growth. My goal is to continue a career in healthcare, where I feel fulfilled by making a difference in patients lives daily.

  • Reliable
  • Honest
  • Trustworthy
  • Consistently exceeding goals
  • Safety conscious
  • Highly detail-oriented
  • Good multitasking
  • Professional telephone demeanor
  • Complaint resolution
  • Computer proficient
  • Medical terminology in English
  • Basic medical knowledge
  • Registration Processing
  • Data Entry Software
  • Organization and Time Management
  • Critical Thinking
  • Verifying Eligibility
  • Teamwork and Collaboration
  • Downtime Orchestration
  • Training and Development
  • Self-Motivated
  • Excellent Communication
  • Flexible and Adaptable
  • EPIC Superuser
Work History
06/2018 to Current Patient Access Registration Evangelical Lutheran Good Samaritan Society | Geneseo, IL,

I am a trusted employee who goes above and beyond to ensure that every patient I come into contact with feels comfortable.

  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
  • Use of medical software.
  • Medical knowledge and medical terminology.
  • Set up patients in EPIC by documenting key data, confirming eligibility and verifying insurance benefits.
  • Collected copayments.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Imaged and scanned patient and registration documentation into electronic patient record.
  • Interpreted physician's orders accurately to input correct testing information and verify admissions criteria.
  • Trained new hires.
  • Received additional training to become a EPIC superuser.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Worked in the Covid call center to schedule vaccine appointments.
  • Responsible for finding coverage of call outs on weekends.
01/2017 to 04/2017 Receptionist Yakima Valley Farm Workers Clinic | Granger, WA,

Temporary position for tax season, I was the only receptionist and had many responsibilities.

  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Upheld confidentiality of all information to avoid potential data breaches and client lawsuits.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Deposited large cash amounts to the bank for business owners.
06/2013 to 11/2016 Pharmacy Cashier ShopRite | City, STATE,

I worked as a pharmacy and front end cashier for Lakewood ShopRite until they closed.

  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Expected in High School Diploma | Howell High School, Farmingdale, NJ GPA:
Expected in Associates | Health Science Brookdale Community College, Lincroft, NJ GPA:

CHAA certified

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Resume Overview

School Attended

  • Howell High School
  • Brookdale Community College

Job Titles Held:

  • Patient Access Registration
  • Receptionist
  • Pharmacy Cashier


  • High School Diploma
  • Associates

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