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patient access registrar resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Fully trained Medical Office Specialist, proficient in eCW, scheduling appointments and multi tasking.

Highly motivated healthcare professional with 9 years of experience in fast-paced setting. Detailed-oriented and competent in patient relations, giving high quality and efficient patient care. Positive and upbeat with excellent communication skills. Organized with a foundation in phone etiquette, experienced insurance verification and collections. Well qualified offering wealth of experience in interacting with physicians, office staff and patients. Hardworking, educated and willing to go extra mile to complete any task. Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Dedicated to learning and growing professionally and personally through challenging work environments that demands the best outcome.

Skills
  • Proficient in eCW program
  • Excellent telephone etiquette
  • Insurance Verification
  • HIPAA trained and Compliance
  • Medical Records Management
  • Verbal and written communication
  • Excellent Patient Relations
  • Payment collection and processing
  • Managing patient records
  • Understanding of medical ethics
Work History
11/2020 to Current Medical Office Specialist Mount Sinai Medical Center | Smithtown, NY,

Fully trained Medical Office Specialist, knowledgeable in the eCW system, payment collection and appointment scheduling.

  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
07/2019 to 01/2020 Patient Access/Registrar County Of Humboldt | Eureka, CA,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Answered phone calls promptly for facility, physicians, medical staff and patient inquiries.
  • Collected patient deductibles, co-pay amounts and self pay payment, discussed options to satisfy remainder of patient financial obligations.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Completed and filed financial documentation for accounting purposes.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
10/2017 to 06/2019 Office Coordinator/Auditor Hill Country Memorial Health System - Home Care | City, STATE,
  • Answered patient phone calls promptly to address inquiries and concerns.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Accurately inputted all patient and insurance information into computer system.
  • Determined appropriateness of payers to protect organization and minimize risk.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Collected / posted payments to accounts and maintained records.
  • Worked with patients to understand needs and provider service.
  • Compiled and reviewed medical charts.
  • Maintained office inventory supplies and Omni Cell medical supplies, ordering new supplies as needed.
  • Complied daily report on monies received and completed daily deposit document.
01/2011 to 09/2017 Patient Accounts Rep. II Hill Country Memorial Health System | City, STATE,
  • Excelled in patient relations for managing customer concerns and complains with active listening, collaboration, and problem solving.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Contacted patients insurance companies to verify coverage and patient responsibility.
  • Answered patients telephone calls promptly.
  • Communicated extensively with patient and team members, using concise accurate information, for better understanding pertaining to any given situation.
  • Utilized multiple complex systems, gathering information to ensure accuracy of patients accounts and medical records.
  • Documented customers accounts efficiently and effectively preventing errors.
  • Collected patient deductibles and co-pay amount, discussed options to satisfy remainder of patient financial obligations.
  • Balanced deposits and credit card payments each day.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
04/1980 to 07/2010 Eligibility Specialist III Texas Department Of Health And Human Service | City, STATE,
  • Facilitated client interviews and managed appointments for eligibility to receive HHSC benefits (SNAP, TANF, Medicaid)
  • Inputted all gathered information and researched data on applicants into States computer system.
  • Audited Specialist reports to ensure accuracy of benefits issued and adherence to policy.
  • Conducted thorough interviews of clients to determine need based benefits through assessment of assesses, household size, income, and financial management ability.
  • Frequent fraud prevention assessment of documents to ensure funds distribution accuracy.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Interviewed applicants and explained scope of different available benefits.
Education
Expected in 06/1979 to to High School Diploma | Fredericksburg High School, Fredericksburg, TX GPA:

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Resume Overview

School Attended

  • Fredericksburg High School

Job Titles Held:

  • Medical Office Specialist
  • Patient Access/Registrar
  • Office Coordinator/Auditor
  • Patient Accounts Rep. II
  • Eligibility Specialist III

Degrees

  • High School Diploma

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