patient access registrar resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - - -

Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.

  • Insurance company knowledgeable
  • Appointment scheduling
  • Regulatory compliance
  • Payment processing
  • Team management
  • Project planning
  • Leadership
  • Data management
09/XXX1 to 10/XXX1
Patient Access Registrar Hca Venice, FL,
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Verified demographics and insurance information to register patients in computer system.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Communicated financial obligations to patients and collected fees at time of service.
  • Submitted fees and claims to insurance companies manually or digitally.
  • Verified insurance and collected critical data elements to properly identify and bill patients.
  • Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
  • Liaised with nurses and other clinical staff to process and direct patients to appropriate departments.
01/2019 to 05/XXX0
Office Administrative Assistant(Remote ) St Luke's University Health Network Allentown, PA,
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Monitored and tracked project performance data with spreadsheets to generate reports and keep management informed of important trends.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Made travel arrangements and reservations.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
04/2017 to 04/2018
Medical Receptionist Dimensions Health Services City, STATE,
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Notified customers of delinquent accounts with attempt to collect outstanding amounts.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Recorded information about customers' financial status and collections status efforts.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Gathered, transcribed and typed medical information into charts.
06/2015 to 08/2016
Administration Executive Alacrity Collections City, STATE,
  • Established and implemented administrative policies and procedures and maintained proper documentation.
  • Organized and managed daily administration functions to meet corporate objectives.
  • Liaised with departmental and corporate leaders to assess and define objectives and execute strategic planning.
  • Gathered information, scanned records and maintained confidentiality of electronic data.
  • Set up meetings and appointments, gathered materials, booked conference rooms and provided information to involved parties.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Coordinated and managed event-planning logistics, budget administration and team oversight.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Trained new employees on processes to promote productivity team-wide.
  • Corresponded with service department team members to build and implement successful solutions to customer problems.
  • Handled escalated customer service concerns to preserve revenue streams from key customers.
  • Analyzed metrics, produced reports and assisted with decision-making process by modeling trends.
Education and Training
Expected in 12/2014 to to
Associate of Arts: Business Administration And Management
Strayer University - Washington, DC
Expected in to to
: Health Administration
Ash Wood College - Washington, DC

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Resume Overview

School Attended

  • Strayer University
  • Ash Wood College

Job Titles Held:

  • Patient Access Registrar
  • Office Administrative Assistant(Remote )
  • Medical Receptionist
  • Administration Executive


  • Associate of Arts
  • Some College (No Degree)

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