Patient Access Navigator resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Insurance company knowledgeable
Regulatory compliance
Appointment scheduling
Payment processing
Sterilization procedures
Patient interviewing skills
Recording histories
Medical filing
Problem resolution
Multitasking
Decision-making
Analytical
Conflict resolution
Active listening
Clerical
Microsoft Word
Microsoft Excel
HIPPA
Experience
Patient Access Navigator, 01/2020 - Current Central Vermont Medical Center – Montpelier, VT,
Obtained necessary signatures for privacy laws and consent for treatment.
Verified demographics and insurance information to register patients in computer system.
Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Applied HIPAA Privacy and Security Regulations while handling patient information.
Assembled registration paperwork and placed identification bands on patient.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated between patients and healthcare professionals to meet patient needs.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Documented and managed patient information using Epic.
Obtained health, financial and religious information from patients at time of admission.
Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
Responded to patient concerns and inquiries professionally and efficiently.
Verified demographics and insurance information to register patients in computer system.
Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
Obtained necessary signatures for privacy laws and consent for treatment.
Documented and managed patient information using Epic.
Assembled registration paperwork and placed identification bands on patient.
Applied HIPAA Privacy and Security Regulations while handling patient information.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Coordinated between patients and healthcare professionals to meet patient needs.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Dental Assistant, 11/2014 - 05/2016 Neighborcare Health – Seattle, WA,
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Selected and prepared tools used for procedures by sanitizing and arranging.
Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
Educated patients on treatment procedures and post-procedure home care.
Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, and seating permanent crowns.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Customer Service Supervisor, 08/2006 - 06/2012 Fiserv, Inc. – Irving, TX,
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Assessed team member performances, delivering one-on-one coaching to promote better service.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education and Training
Associate of Science: Accounting, Expected in 05/2021 - Champlain College - Burlington, VT GPA:
: Dental Assisting, Expected in 11/2014 - Dental Careers Institute - Buckhead, GA GPA:
High School Diploma: , Expected in 06/2010 - Spaulding High School - Barre, VT GPA:
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