Patient Access Navigator Resume Example

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PATIENT ACCESS NAVIGATOR
Summary
Skills
  • Insurance company knowledgeable
  • Regulatory compliance
  • Appointment scheduling
  • Payment processing
  • Sterilization procedures
  • Patient interviewing skills
  • Recording histories
  • Medical filing
  • Problem resolution
  • Multitasking
  • Decision-making
  • Analytical
  • Conflict resolution
  • Active listening
  • Clerical
  • Microsoft Word
  • Microsoft Excel
  • HIPPA
Experience
Central Vermont Medical Center | Montpelier , VTPatient Access Navigator01/2020 - Current
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Assembled registration paperwork and placed identification bands on patient.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Documented and managed patient information using Epic.
Children's Health | Irving , TXPatient Access Specialist02/2017 - 01/2020
  • Obtained health, financial and religious information from patients at time of admission.
  • Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
  • Responded to patient concerns and inquiries professionally and efficiently.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Documented and managed patient information using Epic.
  • Assembled registration paperwork and placed identification bands on patient.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Neighborcare Health | Seattle , WADental Assistant11/2014 - 05/2016
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Educated patients on treatment procedures and post-procedure home care.
  • Entered patient data into dental records system using Dentrix and observed all confidentiality rules to maintain patient privacy.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, and seating permanent crowns.
  • Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
  • Built loyal patient following and retained return patients by providing empathetic and caring service.
Fiserv, Inc. | Irving , TXCustomer Service Supervisor08/2006 - 06/2012
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Assessed team member performances, delivering one-on-one coaching to promote better service.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Education and Training
Champlain College | City, StateAssociate of Science in Accounting05/2021
Dental Careers Institute | City, StateDental Assisting11/2014
Spaulding High School | City, StateHigh School Diploma06/2010

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Resume Overview

School Attended

  • Champlain College
  • Dental Careers Institute
  • Spaulding High School

Job Titles Held:

  • Patient Access Navigator
  • Patient Access Specialist
  • Dental Assistant
  • Customer Service Supervisor

Degrees

  • Associate of Science in Accounting
    Dental Assisting
    High School Diploma

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