Highly trained and dedicated healthcare Supervisor, with 11+ years of experience within Patient Access in the Emergency Department, Admitting Department and Scheduling Department. Well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving. Positive and upbeat team player with good communication and time management abilities.
Skills
Quality Assurance
Customer Service
Problem-Solving
Multitasking and Organization
Scheduling Diagnostic Procedures
Registration and Admissions
Organized and Efficient
Experience
04/2010 to 06/2012
Patient Access Liaison ISumma Health – Barberton, OH,
Applied HIPAA privacy and security regulations while handling patient information.
Registered patients in the Emergency Department by completing face-to-face interviews to obtain demographic, insurance and medical information.
Obtained necessary signatures for privacy laws and consent for treatment.
Processed patient responsibility estimates determined by insurance response and communicated financial obligations to patients and collected fees at time of service.
Explained various admission forms and policies, acquiring signatures for consent.
Assembled registration paperwork and placed identification bands on patient.
Collaborated with clinical and administrative staff to meet patient needs.
Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Admitting Department functions, including entry of accounts for all departments throughout the hospital, following orders as placed by providers.
06/2012 to 10/2016
Patient Access Liaison IIRenown Health – Reno, NV,
Reliable resource for fellow employees.
Orienting and training new hires
Heavy patient contact and conflict resolution.
Applied HIPAA privacy and security regulations while handling patient information.
Registered patients in the Emergency Department by completing face-to-face interviews to obtain demographic, insurance and medical information.
Obtained necessary signatures for privacy laws and consent for treatment.
Processed patient responsibility estimates determined by insurance response and communicated financial obligations to patients and collected fees at time of service.
Explained various admission forms and policies, acquiring signatures for consent.
Assembled registration paperwork and placed identification bands on patient.
Collaborated with clinical and administrative staff to meet patient needs.
Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Admitting Department functions, including entry of accounts for all departments throughout the hospital, following orders as placed by providers.
10/2016 to 05/2019
Supervisor of Patient AccessNuvance Health – City, STATE,
Oversee staff and manage the workflow within a department that is functional at all hours of the day within the ED and Admitting areas.
Developed policies and procedures to improve workflow, understanding of processes, and productivity.
Post open positions, review candidates for open positions, interview and determine new hires.
Assist with developing yearly goals, and ensure goals are met through account review and consistent meetings with staff, evaluate performance and provide open and honest feedback.
Work to reduce costs through management of account worklists, maintaining worklists, and educating staff on account accuracy.
Maintain open lines of communication with staff, senior management, and Human Resources.
Ensure all compliance standards are being met and kept within the department, as well as within all aspects of registration and admitting functions.
Handle patient information and be sure all patient information is kept confidential and compliant.
Manage and order department supplies and necessary department forms.
Facilitate cross training within the Patient Access department.
Assist senior management with identifying and applying career advancement opportunities for staff in order to facilitate department and organizational growth and stability.
Staff the department on a daily, weekly, and monthly basis by developing monthly staffing schedules and remaining within budgeted hours.
Manage short notice staffing changes due to callouts during and outside of work hours.
Participate in a call rotation with fellow management to assist staff during off hours with emergent needs, as well as staffing issues.
Manage timekeeping through Kronos payroll system, maintain and adjust timecards, complete and approve timecards for payroll within set deadlines.
Review staffing requests, including PTO requests via the Kronos system.
Participated as a Subject Matter Expert in the Soarian Financials and Cerner Millenium Go-Live projects, provided input and feedback for the needs of the department during development and system testing sessions, became an expert for Patient Access in the ED and Admitting, trained staff, and helped facilitate the successful implementation of the systems.
05/2019 to 10/2021
Reimbursement Specialist IIINuvance Health – City, STATE,
Verified demographics and insurance information to register patients in computer system.
Applied HIPAA privacy and security regulations while handling patient information.
Scheduled tests, lab work or x-rays for patients based on physician orders.
Education and Training
Expected in 05/2021 to to
MBA: Health Administration Western Connecticut State University - Danbury, CT GPA:
Expected in 01/2010 to to
Bachelor of Arts: Psychology Western Connecticut State University - Danbury, CT GPA:
Certifications
National Association of Healthcare Access Management (NAHAM), Nuvance Health - 2012
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