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Office Manager with over 5 years of experience in pediatric medical office. Responsible for overseeing human resource functions, training initiatives, and system implementations in rapidly changing environments. Respected as a valued business partner, collaborator, and passionate team player with strong emphasis on quality and customer service. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy office and maintaining professionalism in stressful situations. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training.
- Manage daily operations in the busiest offices in the practice while maintaining a high standard of professionalism and customer service.
- Responsible for providing leadership and creating efficient and effective operations.
- Access financial eligibility and ensure authorization process has been followed.
- Supervise office staff including front office and back office.
- Liaison between medical providers and staff to identify areas of improvement.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts. Discussed options to satisfy remainder of patient financial obligations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Addressed and remedied patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing and supervising 8-10 employees.
- Interview, recruit, and retain skilled and motivated staff for all positions within the store.
- Develop staff resources through training that enhance skills and competencies.
- Partner with department managers and establish recruitment strategies to minimize staff turnover.
- Ensure compliance with WOTC and all state and federal regulatory employment requirements.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Obtained approvals for hiring exceptions and provided Store Manager with applicant eligibility and rehire status.
- Offered counsel and guidance on employee relations issues and interpreted company policies, procedures and guidelines to encourage consistency.
- Collaborated with management to identify and resolve staff problems and concerns to support job satisfaction and productivity.
- Motivated employees through incentives and positive feedback.
- Directed onboarding and training for over 60 new Customer Services and warehouse employees each year, keeping company operations smooth and production efficient with skilled candidates.
- Implemented a training department start-up initiative for a company with over 500 employees.
- Prepared curriculum and materials for department training and new hire orientation.
- Authored and published procedure manuals and job descriptions for all departments including Asset Recovery, Collections, Loan Origination, Human Resources, Systems, and Telephony.
- Traveled to branches across the U.S.
- Implementing a new loan origination and processing system.
- Facilitated training classes to develop user proficiency and navigation abilities in the new application.
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Western State University College Of Law - Fullerton,
Pepperdine University - Irvine, CA,
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Resume Overview
School Attended
- Western State University College Of Law
- Pepperdine University
Job Titles Held:
- PATIENT ACCESS LEAD
- Store Human Resources Manager
- Corporate Training Manager
- Corporate Trainer
Degrees
- J.D.
- Bachelor of Science Management
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