Detail-oriented assistant with extensive academic performance in Office Administration. Dedicated team player currently pursuing a Bachelor's degree in Speech Pathology to bring positive industry impact centered on organizational behavior and change management. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Looking to obtain a challenging but rewarding position with a flourishing company.
Skills
Administrative and Office Support
Quality Standards and Protocols
Building Rapport and Credibility
Phone and Email Etiquette
Experienced in Office 365, Smart/Quick Sheets.
Work History
Patient Access Coordinator II, 02/2022 to Current Highmark Inc. – Mount Pleasant, PA,
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Kept current with different applications such as Word Documents, Excel, Webex meetings, Office 365, etc.
Receptionist, 01/2020 to 02/2022 Chenega Corporation – Fort Meade, MD,
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Answered central telephone system and directed calls accordingly.
Provided clerical support to company employees by copying, faxing and filing documents.
Scheduled and confirmed appointments and meetings for senior management team.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Kept records in CRM to maintain customer data.
Liaised with vendors, contractors and professional services personnel to properly process orders.
Customer Service Representative, 08/2020 to 01/2021 Select Medical Corporation – Shelbyville, KY,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Educated customers about billing, payment processing and support policies and procedures.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cross-trained and backed up other customer service managers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Human Resources Intern, 08/2018 to 01/2020 Beacon Roofing Supply, Inc. – San Diego, CA,
Worked with HR team to coordinate company events.
Developed strong written and verbal communication skills.
Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
Maintained relationships with personnel using strong collaboration and teamwork skills.
Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
Prepared monthly, weekly and daily logs using Microsoft Office Suite.
Acted as staff member advocate, encouraging and supporting Human Resource Director's to identify and resolve conflicts.
Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
Filed paperwork, sorted and delivered mail, and maintained office organization.
Drafted copy for documents, social media posts and internal memoranda.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
: Speech Pathology, Expected in University of Arkansas, Fayetteville - Fayetteville, AR GPA:
High School Diploma: , Expected in 05/2016 North Little Rock High School - North Little Rock, AR, GPA:
Ranked in 30% of class.
Elected to Secretary for Student Council all 4 years.
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