patient access coordinator ii resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Detail-oriented assistant with extensive academic performance in Office Administration. Dedicated team player currently pursuing a Bachelor's degree in Speech Pathology to bring positive industry impact centered on organizational behavior and change management. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Looking to obtain a challenging but rewarding position with a flourishing company.

  • Administrative and Office Support
  • Quality Standards and Protocols
  • Building Rapport and Credibility
  • Phone and Email Etiquette
  • Experienced in Office 365, Smart/Quick Sheets.
Work History
Patient Access Coordinator II, 02/2022 to Current
Highmark Inc.Mount Pleasant, PA,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Kept current with different applications such as Word Documents, Excel, Webex meetings, Office 365, etc.
Receptionist, 01/2020 to 02/2022
Chenega CorporationFort Meade, MD,
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Kept records in CRM to maintain customer data.
  • Liaised with vendors, contractors and professional services personnel to properly process orders.
Customer Service Representative, 08/2020 to 01/2021
Select Medical CorporationShelbyville, KY,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and backed up other customer service managers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
Human Resources Intern, 08/2018 to 01/2020
Beacon Roofing Supply, Inc.San Diego, CA,
  • Worked with HR team to coordinate company events.
  • Developed strong written and verbal communication skills.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Acted as staff member advocate, encouraging and supporting Human Resource Director's to identify and resolve conflicts.
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Drafted copy for documents, social media posts and internal memoranda.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
: Speech Pathology, Expected in to University of Arkansas, Fayetteville - Fayetteville, AR
High School Diploma: , Expected in 05/2016 to North Little Rock High School - North Little Rock, AR,
  • Ranked in 30% of class.
  • Elected to Secretary for Student Council all 4 years.

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Resume Overview

School Attended

  • University of Arkansas, Fayetteville
  • North Little Rock High School

Job Titles Held:

  • Patient Access Coordinator II
  • Receptionist
  • Customer Service Representative
  • Human Resources Intern


  • High School Diploma

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