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Detail-oriented assistant with extensive academic performance in Office Administration. Dedicated team player currently pursuing a Bachelor's degree in Speech Pathology to bring positive industry impact centered on organizational behavior and change management. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Looking to obtain a challenging but rewarding position with a flourishing company.
- Administrative and Office Support
- Quality Standards and Protocols
- Building Rapport and Credibility
| - Phone and Email Etiquette
- Experienced in Office 365, Smart/Quick Sheets.
|
Patient Access Coordinator II, 02/2022 to Current
Highmark Inc. – Mount Pleasant, PA,
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Kept current with different applications such as Word Documents, Excel, Webex meetings, Office 365, etc.
Receptionist, 01/2020 to 02/2022
Chenega Corporation – Fort Meade, MD,
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Scheduled and confirmed appointments and meetings for senior management team.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Kept records in CRM to maintain customer data.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
Customer Service Representative, 08/2020 to 01/2021
Select Medical Corporation – Shelbyville, KY,
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Human Resources Intern, 08/2018 to 01/2020
Beacon Roofing Supply, Inc. – San Diego, CA,
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Supported efforts to optimize employee engagement, diversity and inclusion to enhance performance management and retention.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Acted as staff member advocate, encouraging and supporting Human Resource Director's to identify and resolve conflicts.
- Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Drafted copy for documents, social media posts and internal memoranda.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
: Speech Pathology, Expected in
University of Arkansas, Fayetteville - Fayetteville, AR
GPA:
High School Diploma: , Expected in 05/2016
North Little Rock High School - North Little Rock, AR,
GPA:
- Ranked in 30% of class.
- Elected to Secretary for Student Council all 4 years.
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