Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in EPIC.
Skills
- Regulatory compliance
- Insurance company knowledgeable
- Payment processing
- Appointment scheduling
- Recording histories
- Medical filing
- Appointment confirmation
- Critical thinking
- Coordination
- Decision-making
- Analytical
- Active listening
- Troubleshooting
- Organization
- Time management
Education and Training
Apollo Senior High School Saint Cloud, MN Expected in 06/2018 ā ā High School Diploma : - :
Experience
Medstar Health - Patient Access Associate
Westminster, MD, 06/2019 - Current
Westminster, MD, 06/2019 - Current
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA Privacy and Security Regulations while handling patient information.
- Documented and managed patient information using EPIC.
- Verified demographics and insurance information to register patients in computer system.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Scheduled patient appointment and procedures with EPIC.
- Checked daily doctor schedules and verified insurance.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Corizon Health, Inc. - Certified Nursing Assistant
Paterson, NJ, 06/2017 - 06/2019
Paterson, NJ, 06/2017 - 06/2019
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Used mobility devices and equipment to transport patients.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Delivered nursing assistance to residents in 30-bed Long Term Care care facility.
Omni Hotels - Kitchen Server
Richmond, VA, 07/2016 - 06/2017
Richmond, VA, 07/2016 - 06/2017
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
- Provided exceptional service to 30 customers per day at Long Term Care establishment.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
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Resume Overview
School Attended
- Apollo Senior High School
Job Titles Held:
- Patient Access Associate
- Certified Nursing Assistant
- Kitchen Server
Degrees
- High School Diploma
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