patient access associate resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Capable patient representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

  • Insurance Information Collection
  • Providing Information and Resources
  • Knowledge of Community Services and Programs
  • Office Supplies and Inventory
  • Communicating to Patients and Families
  • Gathering Information From Patients
  • Caring and Empathetic
  • Patient Identification
  • Building Rapport and Credibility
  • Demographics Information
  • Verifying Eligibility
  • Till Counting
  • Administrative and Office Support
  • Patient Health Information Access
  • Preparing Estimates
  • Financial Assistance Plans
  • Calm and Effective Under Pressure
  • Team Leadership
  • Multitasking and Organization
  • Patient Confidentiality and Data Security
  • Work Quality Evaluation
  • Registration and Scheduling
  • Training Coordination
  • Resolving Problems
  • Insurance Company Knowledge
  • Customer Service
  • Balancing Daily Deposits
  • Phone and Email Etiquette
  • Software Applications
  • Customer Satisfaction
  • Verbal and Written Communication
  • Workflow Processes
  • Patient Contact
  • Team Collaboration
  • Outbound Calling
  • Word Processing
  • Insurance Form Processing
  • Call Transfers
  • Multi-Line Telephone Systems
  • Time Management
  • Reliability and Dedication
  • Forms and Spreadsheet Creation
  • Patient Rights
  • Explaining Instructions
  • Comfort with Technology and Databases
Work History
Patient Access Associate, 07/2022 - Current
St. Croix Regional Medical Center Lindstrom, MN,
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Demonstrated exceptional customer service both for in-person and telephone activities.
  • Demonstrated engagement in the work team and goals of the unit.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Kept current with literature and felid advancements to advocate to and for patients.
Administrative Assistant, 04/2019 - 07/2022
Distribution Now Williston, ND,
  • Answered multi-line phone system, emails, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for records.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Performed research to collect and record industry data.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Sales Manager, 05/2016 - 04/2019
Tivo East Providence, RI,
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales techniques.
  • Organized promotional events and interacted with community to increase sales volume.
  • Held weekly meetings with staff to identify techniques to overcome sales obstacles.
Kennel Attendant, 08/2014 - 08/2015
Vca Antech, Inc. City, State,
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Provided top-notch customer service to every customer and exceptional care to animals.
  • Accompanying animals on walks, if required.
  • Calming animals who are in distress.
  • Grooming, playing with, and administering medications under direct supervision.
  • Disposing of trash in a timely manner.
High School Diploma: , Expected in 2014
Fluvanna County High School - Palmyra, VA
Status -

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Resume Overview

School Attended

  • Fluvanna County High School

Job Titles Held:

  • Patient Access Associate
  • Administrative Assistant
  • Sales Manager
  • Kennel Attendant


  • High School Diploma

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