Responsive team leader with strong management background combined with motivational and encouraging style. Talented trainer, problem-solver , multi-tasker and quick learner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication ,excellent customer service skills and positive attitude.
Skills
Process improvements
Store operations oversight
Employee supervision and motivation
Store opening and closing procedures
Outstanding communication skills
Reliable
Flexible schedule
Accurate cash handling
Staff training and development
Team-oriented
Leadership reports
Program implementation
Scheduling master
Inventory control
Customer service
Operational budgeting
Administrative support
Employee training
Experience
06/2017 to Current
Patient Access AssociatePacific Medical Centers – Everett, WA,
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Scheduled patient appointment and procedures with Epic.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Coordinated between patients and healthcare professionals to meet patient needs.
Checked daily doctor schedules and verified insurance.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
06/2006 to 06/2017
Store ManagerExtra Space Storage – Mesa, AZ,
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Assessed, optimized and elevated operations to target current and expected demands.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Updated store pricing, signage and merchandising based on current promotions.
Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions.
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
Processed shipments and maintained stock shelf organization.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Collaborated with Assistan Manager to recruit and develop personnel and cultivate top performance.
Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Greeted and assisted all customers daily in high-traffic retailer.
Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
Trained 5-person staff to deliver outstanding customer service and assistance.
Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
Built loyal customer base by delivering excellent service and stocking in-demand products, including Furniture and Electronics.
Trained all new assistant managers and collection managers on store security, monetary procedures and customer service expectations.
Created attractive store displays to generate customer interest and boost sales.
Oversaw inventory tracking, management and physical inventory counts.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Hightouch system.
Coached and mentored associates to achieve two employee promotions.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Addressed customer inquiries and resolved complaints.
Conducted monthly performance reviews to organize training and development for staff.
Resolved customer problems by investigating issues, answering questions and building rapport.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
03/1997 to 06/2006
Store ManagerExtra Space Storage – Miami, FL,
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Oversaw inventory management with cycle counts, audits and shrinkage control.
Oversaw inventory management to minimize waste.
Supervised and led 4 shift managers while overseeing performance and productivity of 13-17 employees.
Addressed customer inquiries and resolved complaints.
Oversaw inventory tracking, management and physical inventory counts.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Delegated work to employees based on shift requirements, individual strengths and unique training.
Met budget targets by controlling expenses and eliminating wasteful behaviors.
Assumed positions of associate and assistant manager before promotion to store manager.
Counted cash drawers and made bank deposits.
Strengthened work flow productivity by hiring, managing and developing top talent.
Updated store pricing, signage and merchandising based on current promotions.
Education and Training
Expected in 05/1997
High School Diploma: Hillsboro High School - Nashville, TN GPA:
Accomplishments
Awarded “Store Manager of the Year” in 2012,2013,2016.
Promoted to Store Manager after 8 months in the Assistant Manager position.
Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Selected to train new office personnel in policies, procedures, and office management software.
Achieved recognition by management for friendly and responsive service.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
