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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Responsive team leader with strong management background combined with motivational and encouraging style. Talented trainer, problem-solver , multi-tasker and quick learner able to take on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication ,excellent customer service skills and positive attitude.

Skills
  • Process improvements
  • Store operations oversight
  • Employee supervision and motivation
  • Store opening and closing procedures
  • Outstanding communication skills
  • Reliable
  • Flexible schedule
  • Accurate cash handling
  • Staff training and development
  • Team-oriented
  • Leadership reports
  • Program implementation
  • Scheduling master
  • Inventory control
  • Customer service
  • Operational budgeting
  • Administrative support
  • Employee training
Experience
06/2017 to Current
Patient Access Associate Pacific Medical Centers Everett, WA,
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Scheduled patient appointment and procedures with Epic.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Checked daily doctor schedules and verified insurance.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations.
06/2006 to 06/2017
Store Manager Extra Space Storage Mesa, AZ,
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Hired, trained and managed team of 5 associates, including evaluating performance and enforcing disciplinary actions.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Processed shipments and maintained stock shelf organization.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Minimized financial discrepancies by accurately controlling monthly operations budget.
  • Collaborated with Assistan Manager to recruit and develop personnel and cultivate top performance.
  • Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Oversaw annual store budget, working closely with corporate and financial departments on reporting and payroll.
  • Improved store status from market worst to best by implementing process improvements and identifying performance gaps for corrective action.
  • Trained 5-person staff to deliver outstanding customer service and assistance.
  • Created and delivered weekly schedule assignments to staff members in timely manner so all shifts received adequate coverage.
  • Built loyal customer base by delivering excellent service and stocking in-demand products, including Furniture and Electronics.
  • Trained all new assistant managers and collection managers on store security, monetary procedures and customer service expectations.
  • Created attractive store displays to generate customer interest and boost sales.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Hightouch system.
  • Coached and mentored associates to achieve two employee promotions.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Addressed customer inquiries and resolved complaints.
  • Conducted monthly performance reviews to organize training and development for staff.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
03/1997 to 06/2006
Store Manager Extra Space Storage Miami, FL,
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Oversaw inventory management to minimize waste.
  • Supervised and led 4 shift managers while overseeing performance and productivity of 13-17 employees.
  • Addressed customer inquiries and resolved complaints.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Assumed positions of associate and assistant manager before promotion to store manager.
  • Counted cash drawers and made bank deposits.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Updated store pricing, signage and merchandising based on current promotions.
Education and Training
Expected in 05/1997
High School Diploma:
Hillsboro High School - Nashville, TN
GPA:
Accomplishments
  • Awarded “Store Manager of the Year” in 2012,2013,2016.
  • Promoted to Store Manager after 8 months in the Assistant Manager position.
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
  • Selected to train new office personnel in policies, procedures, and office management software.
  • Achieved recognition by management for friendly and responsive service.

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Resume Overview

School Attended

  • Hillsboro High School

Job Titles Held:

  • Patient Access Associate
  • Store Manager
  • Store Manager

Degrees

  • High School Diploma

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