Patient Access Resume Example Mercy St. Anne Hospital

PATIENT ACCESS

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Word, Excel, Internet Technology, Microsoft Windows, Outlook, Email Communication, Type 76 WPM and 10 Key Entry Experience.
Medical Systems Epic, PHS/Imprivita, OAS Gold/Invision, Caremedic, McKesson, GPS, Benchmark, Adadetne and ICD10 codes.

Strong organizational skills
Courteous demeanor
Customer service expert
Telecommunication skills
Opening/closing procedures

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Work Experience

Patient Access
October 2016 to CurrentMercy St. Anne Hospital － Toledo, Ohio

To assure accurate registration of all patients who will be serviced at Mercy Health System, for the Billing Office, Medical Records, Ancillary departments, and physicians.

Registered all patients who will receive services at the hospital, for main registration and ER
Maintained current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, clinical information, as determined by JCAHO, Medicare, State and Federal guidelines
Determined when registering, if a lab patient must be a contract or regular outpatient
Registered patients in a timely manner, plus strived to obtain an error rate of 4% or less
Performed numerous specimen and paper registrations for Ancillary departments in a timely manner
Needed clerical skills: CRT use, order entry, result look up, knowledge of managed care requirements, answering of multi-line phones, filing and faxing
Ordered precise tests as prescribed by authorized provider
Proper use of PCA (compliance software) for all Medicare tests with LMRP's
Welcomed all patients in a courteous and friendly manner
Showed appropriate “customer service skills” when interacting with both internal and external customers
Team player in all assigned areas
Demonstrated flexibility to perform duties assigned
Willing to adapt well to new and changing situations in the health care environment
Always attended all required in services and departmental meetings
Proven responsibility and accountability
Maintained work area and kept departmental supplies stocked
Continued to develop goals and strived for quality improvement

Office Manager
November 2013 to April 2015Shamrock Janitorial Unlimited － Toledo, Ohio

Responsible for scheduling of services performed
Office duties including documentation, faxing, photocopying and filing � Assisted supervisor with special projects � Managed checkbook and sent out checks.

Newborn Photography and Sales Representative
July 2013 to October 2013Mom 365 － St. Charles , MO

Developed an excellent customer service relationship with Mom, Families, and Mom365 Hospital Partners (including the hospital staff)
Photographed newborn babies in a hospital setting using Mom365 photography equipment and met company expectations for photo per hour
Photograph newborns in approved poses
Complied with hospital policies, HIPAA regulations, security, safety, sanitation and infection control guidelines
Presented and sold MOM 365 products by using MOM365 Official Bedside Presentation
Met sales goals and targets
Performed maintenance of camera equipment
Organized and maintained supplies and marketing materials
Developed and maintained a team player relationship with co-workers, the District Manager, and Hospital Partners
Telephone skills

Telephone Research Interviewer
February 2009 to June 2009Maritz Research － Maumee, OH

Conducted telephone surveys
Recorded contacts responses in database.

Nursery Caregiver/Substitute Teacher
September 2006 to August 2008Maumee United Methodist Church － Maumee, Ohio

Provided childcare, supervised and implemented teacher lesson plans.
Developed and implemented activities and prepared upcoming events.

Customer Service Representative
January 2000 to September 2001Ohio Table Pad Company － Perrysburg, Ohio

Assisted staff in the reception area, answered multi-line telephone system
Answered questions, provided directions, received phone orders and entered into data base.

Office Manager/Receptionist Research Interviewer
March 1998 to October 2000Louisville Title Creative Marketing Enterprises － Toledo Holland, Ohio

Arrange conference calls, meetings and escorted clients to appointments
Answered incoming calls and took accurate messages
Sorted mail, faxed, made copies of documents, prepared closing and typed title work
Maintained office organization
Distributed incoming mail and processed outgoing mail
Telephone

Office Worker
January 1998 to December 2000Kelly Services/ Manpower/Cardinal Staffing － Toledo, Ohio

Managed office documentation, performed faxing, photocopying and filing
Greeted and directed visitors and customers to their destination and provided general information
Answered multi-line telephone, routed calls and took accurate messages
Assisted supervisor with special projects

Telephone Research Interviewer
February 1997 to December 1998CME － Holland, OH

Conducted telephone surveys
Recorded contacts responses in database.

Educational Background

1996The University of Toledo － Toledo, OhioGPA: GPA: 3.75

Coursework in Business, Marketing and Communications

GPA: 3.75

High School Diploma : Marketing, 1996Penta County Vocational School and Maumee High School Education/High School － Perrysburg, Ohio

Coursework in Business, Marketing and Communications

Coursework in Business Administration and Organizational Development Marketing

Skills

Proficient in Word, Excel, Internet Technology, Microsoft Windows, Outlook

Email, faxing, filing, multi-line telephone,

Professional and friendly, excellent customer service, team player

Medical HIPAA regulations, infection control, policies, scheduling

Resume Overview

Companies Worked For:

Mercy St. Anne Hospital
Shamrock Janitorial Unlimited
Mom 365
Maritz Research
Maumee United Methodist Church
Ohio Table Pad Company
Louisville Title Creative Marketing Enterprises
Kelly Services/ Manpower/Cardinal Staffing
CME

School Attended

The University of Toledo
Penta County Vocational School and Maumee High School Education/High School

Job Titles Held:

Patient Access
Office Manager
Newborn Photography and Sales Representative
Telephone Research Interviewer
Nursery Caregiver/Substitute Teacher
Customer Service Representative
Office Manager/Receptionist Research Interviewer
Office Worker

Degrees

1996
High School Diploma : Marketing , 1996

Patient Access Resume Example

Resume Score: 90%

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