Patient Access Resume Example
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PATIENT ACCESS
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
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Accomplishments
Customer Assistance
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience
Patient Access
October 2016 to CurrentTroon Golf, L.L.C. － Irvine , CA
October 2016 to CurrentTroon Golf, L.L.C. － Irvine , CA
To assure accurate registration of all patients who will be serviced at Mercy Health System, for the Billing Office, Medical Records, Ancillary departments, and physicians.
- Registered all patients who will receive services at the hospital, for main registration and ER
- Maintained current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, clinical information, as determined by JCAHO, Medicare, State and Federal guidelines
- Determined when registering, if a lab patient must be a contract or regular outpatient
- Registered patients in a timely manner, plus strived to obtain an error rate of 4% or less
- Performed numerous specimen and paper registrations for Ancillary departments in a timely manner
- Needed clerical skills: CRT use, order entry, result look up, knowledge of managed care requirements, answering of multi-line phones, filing and faxing
- Ordered precise tests as prescribed by authorized provider
- Proper use of PCA (compliance software) for all Medicare tests with LMRP's
- Welcomed all patients in a courteous and friendly manner
- Showed appropriate “customer service skills” when interacting with both internal and external customers
- Team player in all assigned areas
- Demonstrated flexibility to perform duties assigned
- Willing to adapt well to new and changing situations in the health care environment
- Always attended all required in services and departmental meetings
- Proven responsibility and accountability
- Maintained work area and kept departmental supplies stocked
- Continued to develop goals and strived for quality improvement
Office Manager
November 2013 to April 2015Unitedhealth Group Inc. － Kernersville , NC
November 2013 to April 2015Unitedhealth Group Inc. － Kernersville , NC
- Responsible for scheduling of services performed
- Office duties including documentation, faxing, photocopying and filing � Assisted supervisor with special projects � Managed checkbook and sent out checks.
Newborn Photography and Sales Representative
July 2013 to October 2013Mom 365 － City , STATE
July 2013 to October 2013Mom 365 － City , STATE
- Developed an excellent customer service relationship with Mom, Families, and Mom365 Hospital Partners (including the hospital staff)
- Photographed newborn babies in a hospital setting using Mom365 photography equipment and met company expectations for photo per hour
- Photograph newborns in approved poses
- Complied with hospital policies, HIPAA regulations, security, safety, sanitation and infection control guidelines
- Presented and sold MOM 365 products by using MOM365 Official Bedside Presentation
- Met sales goals and targets
- Performed maintenance of camera equipment
- Organized and maintained supplies and marketing materials
- Developed and maintained a team player relationship with co-workers, the District Manager, and Hospital Partners
- Telephone skills
Telephone Research Interviewer
February 2009 to June 2009Maritz Research － City , STATE
February 2009 to June 2009Maritz Research － City , STATE
- Conducted telephone surveys
- Recorded contacts responses in database.
Nursery Caregiver/Substitute Teacher
September 2006 to August 2008Maumee United Methodist Church － City , STATE
September 2006 to August 2008Maumee United Methodist Church － City , STATE
- Provided childcare, supervised and implemented teacher lesson plans.
- Developed and implemented activities and prepared upcoming events.
Customer Service Representative
January 2000 to September 2001Ohio Table Pad Company － City , STATE
January 2000 to September 2001Ohio Table Pad Company － City , STATE
- Assisted staff in the reception area, answered multi-line telephone system
- Answered questions, provided directions, received phone orders and entered into data base.
Office Manager/Receptionist Research Interviewer
March 1998 to October 2000Louisville Title Creative Marketing Enterprises － City , STATE
March 1998 to October 2000Louisville Title Creative Marketing Enterprises － City , STATE
- Arrange conference calls, meetings and escorted clients to appointments
- Answered incoming calls and took accurate messages
- Sorted mail, faxed, made copies of documents, prepared closing and typed title work
- Maintained office organization
- Distributed incoming mail and processed outgoing mail
- Telephone
Office Worker
January 1998 to December 2000Kelly Services/ Manpower/Cardinal Staffing － City , STATE
January 1998 to December 2000Kelly Services/ Manpower/Cardinal Staffing － City , STATE
- Managed office documentation, performed faxing, photocopying and filing
- Greeted and directed visitors and customers to their destination and provided general information
- Answered multi-line telephone, routed calls and took accurate messages
- Assisted supervisor with special projects
Telephone Research Interviewer
February 1997 to December 1998CME － City , STATE
February 1997 to December 1998CME － City , STATE
- Conducted telephone surveys
- Recorded contacts responses in database.
Educational Background
1996The University of Toledo － City, StateGPA: GPA: 3.75
Coursework in Business, Marketing and Communications
GPA: 3.75
High School Diploma : Marketing, 1996Penta County Vocational School and Maumee High School Education/High School － City, State
Coursework in Business, Marketing and Communications
Coursework in Business Administration and Organizational Development Marketing
Skills
Proficient in Word, Excel, Internet Technology, Microsoft Windows, Outlook
Email, faxing, filing, multi-line telephone,
Professional and friendly, excellent customer service, team player
Medical HIPAA regulations, infection control, policies, scheduling
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- Typos
Resume Overview
School Attended
- The University of Toledo
- Penta County Vocational School and Maumee High School Education/High School
Job Titles Held:
- Patient Access
- Office Manager
- Newborn Photography and Sales Representative
- Telephone Research Interviewer
- Nursery Caregiver/Substitute Teacher
- Customer Service Representative
- Office Manager/Receptionist Research Interviewer
- Office Worker
Degrees
- 1996
High School Diploma : Marketing , 1996
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