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Patient Access Resume Example

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PATIENT ACCESS
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
  • Word, Excel, Internet Technology, Microsoft Windows, Outlook, Email Communication, Type 76 WPM and 10 Key Entry Experience.
  • Medical Systems Epic, PHS/Imprivita, OAS Gold/Invision, Caremedic, McKesson, GPS, Benchmark, Adadetne and ICD10 codes.
  • Strong organizational skills
  • Courteous demeanor
  • Customer service expert
  • Telecommunication skills
  • Opening/closing procedures
Accomplishments
Customer Assistance
  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Work Experience
Patient Access
October 2016 to CurrentCompany Name － City, State
To assure accurate registration of all patients who will be serviced at Mercy Health System, for the Billing Office, Medical Records, Ancillary departments, and physicians.
 

  • Registered all patients who will receive services at the hospital, for main registration and ER
  • Maintained current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, clinical information, as determined by JCAHO, Medicare, State and Federal guidelines
  • Determined when registering, if a lab patient must be a contract or regular outpatient
  • Registered patients in a timely manner, plus strived to obtain an error rate of 4% or less
  • Performed numerous specimen and paper registrations for Ancillary departments in a timely manner
  • Needed clerical skills: CRT use, order entry, result look up, knowledge of managed care requirements, answering of multi-line phones, filing and faxing
  • Ordered precise tests as prescribed by authorized provider
  • Proper use of PCA (compliance software) for all Medicare tests with LMRP's
  • Welcomed all patients in a courteous and friendly manner
  • Showed appropriate “customer service skills” when interacting with both internal and external customers
  • Team player in all assigned areas
  • Demonstrated flexibility to perform duties assigned
  • Willing to adapt well to new and changing situations in the health care environment
  • Always attended all required in services and departmental meetings
  • Proven responsibility and accountability
  • Maintained work area and kept departmental supplies stocked
  • Continued to develop goals and strived for quality improvement​




Office Manager
November 2013 to April 2015Company Name － City, State
  • Responsible for scheduling of services performed
  •  Office duties including documentation, faxing, photocopying and filing � Assisted supervisor with special projects � Managed checkbook and sent out checks.
Newborn Photography and Sales Representative
July 2013 to October 2013Company Name － City, State
  • Developed an excellent customer service relationship with Mom, Families, and Mom365 Hospital Partners (including the hospital staff)
  • Photographed newborn babies in a hospital setting using Mom365 photography equipment and met company expectations for photo per hour
  • Photograph newborns in approved poses
  • Complied with hospital policies, HIPAA regulations, security, safety, sanitation and infection control guidelines
  • Presented and sold MOM 365 products by using MOM365 Official Bedside Presentation
  • Met sales goals and targets
  • Performed maintenance of camera equipment
  • Organized and maintained supplies and marketing materials
  • Developed and maintained a team player relationship with co-workers, the District Manager, and Hospital Partners
  • Telephone skills
Telephone Research Interviewer
February 2009 to June 2009Company Name － City, State
  • Conducted telephone surveys
  • Recorded contacts responses in database.
Nursery Caregiver/Substitute Teacher
September 2006 to August 2008Company Name － City, State
  • Provided childcare, supervised and implemented teacher lesson plans.
  • Developed and implemented activities and prepared upcoming events.
Customer Service Representative
January 2000 to September 2001Company Name － City, State
  • Assisted staff in the reception area, answered multi-line telephone system
  • Answered questions, provided directions, received phone orders and entered into data base.
Office Manager/Receptionist Research Interviewer
March 1998 to October 2000Company Name － City, State
  • Arrange conference calls, meetings and escorted clients to appointments
  • Answered incoming calls and took accurate messages
  • Sorted mail, faxed, made copies of documents, prepared closing and typed title work 
  • Maintained office organization
  • Distributed incoming mail and processed outgoing mail
  • Telephone
Office Worker
January 1998 to December 2000Company Name － City, State
  • Managed office documentation, performed faxing, photocopying and filing
  • Greeted and directed visitors and customers to their destination and provided general information
  • Answered multi-line telephone, routed calls and took accurate messages
  • Assisted supervisor with special projects
Telephone Research Interviewer
February 1997 to December 1998Company Name － City, State
  • Conducted telephone surveys
  • Recorded contacts responses in database.
Educational Background
1996The University of Toledo － City, StateGPA: GPA: 3.75
Coursework in Business, Marketing and Communications
GPA: 3.75
High School Diploma : Marketing, 1996Penta County Vocational School and Maumee High School Education/High School － City, State
Coursework in Business, Marketing and Communications
Coursework in Business Administration and Organizational Development Marketing
Skills
Proficient in Word, Excel, Internet Technology, Microsoft Windows, Outlook
Email, faxing, filing, multi-line telephone,
Professional and friendly, excellent customer service, team player​
Medical HIPAA regulations, infection control, policies, scheduling
​







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Resume Overview

School Attended

  • The University of Toledo
  • Penta County Vocational School and Maumee High School Education/High School

Job Titles Held:

  • Patient Access
  • Office Manager
  • Newborn Photography and Sales Representative
  • Telephone Research Interviewer
  • Nursery Caregiver/Substitute Teacher
  • Customer Service Representative
  • Office Manager/Receptionist Research Interviewer
  • Office Worker

Degrees

  • 1996
    High School Diploma : Marketing , 1996

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