LiveCareer-Resume

part time career services employment advisor resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
  • Detailed-minded individual with strong interpersonal skills seeking employment in the EMPLOYER industry. Work well under tight deadlines with attention to detail and professionalism with the ability to exceed expectations. Knowledge of human resource process, Indiana State Wage and Hour statute and employment laws. Basic understanding of USDOL wage and hour statutes and jurisdiction. Over 13 years of experience with all aspects of office management. Strong communication skills and relate well to other. Managed business relationships and gave extra attention to the "people management" side of the business. Technology Experience
  • Communications tools (e-mail, Instant Messaging/Chat)
  • Hardware (PC--Windows, scanners, digital cameras, IPad and, and Dual Monitors)
  • Applications (Microsoft Office XP, Microsoft Office 2010 & 2013, Microsoft Office 2010 & 2013, MS Word, Internet Explorer, Outlook, PowerPoint, PeopleSoft, Simplicity Software NACE Career Services Manager
Highlights
  • Staff Training
  • Critical Thinking
  • Team-Oriented
  • Scheduling
  • Problem Resolution
  • Presentations
  • Personal and Customer Service
  • Administration and Management
  • New Employee Orientation
  • Training and development
  • Hiring and retention
  • Recruiting
  • Employee relations
  • New hire orientation
  • Exceptional interpersonal skills
Experience
Part-Time Career Services Employment Advisor, 09/2014 - Current
Nogales Unified School District Nogales, AZ,
  • Supervise up to 3 Federal Work Study Students periodically
  • Lead instructor requested career services overview presentations and give presentations on career related topics to classes and student groups.
  • Review/Edit JobZone resumes and cover letters. Work with students visiting the office needing employment assistance.
  • Respond to employer request for assistance resulting in creation of JobZone account. Also reaching out to employers who have sent in jobs by posting and following up with account information.
  • Provide employment services to students visiting the Lawrence Campus office.
  • Assist and point person in creating and facilitation Resume Drop In Session (Pilot Program for Fall)
Bilingual Wage and Hour Customer Service Specialist (Administrative Assistant IV), 01/2011 - 04/2014
Matthews International Lakewood, WA,
  • Indianapolis, IN February 2011-May 2014 Bilingual Wage and Hour Customer Service Specialist (Administrative Assistant IV)
  • Primary point of contact for all inquiries and deciphering Indiana's Payment Statutes, Minimum Wage and Overtime Statutes, Child Labor Statutes, Common Construction Wage Statutes.
  • For the purpose of effective referrals network and develop relationships with customer service contacts in other State and Federal Agencies to maintain appropriate level of knowledge.
  • Create, develop and maintain metrics, update division directory and customer service manual for the wage and hour division.
  • Update division director on any escalating customer service matters regarding Wage and hour, Child Labor or Common Construction Wage
  • Complete accurate and timely records and report related to work schedule and activities
  • Bilingual to assist non-English speaking callers or constituents.
  • Key Attribute: Pursue and was granted permission to go out and inspect employers with multiple complaints inquiries and assisting in deciphering Indiana's Payment Statutes, Minimum Wage and Overtime Statutes, Child Labor Statutes, Common Construction Wage Statutes. Lawrence Township School District, Indianapolis, IN Warren Township School District, Indianapolis, IN
Substitute Teacher, 02/2008 - 05/2011
Indianapolis Public Schools And MSD Warren Township Schools City, STATE,
  • Promoting best performance in academic and social endeavors
  • Cultural awareness regarding cultural diversity in class
  • Positive attitude toward children and parents
  • Time management: Especially the ability to use class time effectively.
  • Superior communication skills, especially verbal
  • Interpersonal and team building skills
  • Problem solving abilities
  • Knowledge of emergency procedures (in case of injuries, fire, earthquake)
  • Relevant formal training, practice and experience
Administrative Support, 07/2006 - 02/2008
Office Team City, STATE,
  • Provide executive-level administrative support to upper management, ceo's, elected official and cardiologist with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
  • Liaison between all impacted departments to ensure proper communications and reporting practices
  • Plan and coordinate corporate luncheons and develop presentations for on and off-site meetings.
  • Organize details for special events, travel arrangements, corporate agendas, and itineraries.
  • Collaborate with departmental managers on weekly postings for master reports to facilitate the accurate and timely writing, editing, and preparation of final copy from draft to distribution.
Sales and Direct Marketing/Office Manager, 05/2005 - 05/2006
Indy Delivered City, STATE,
  • Organized Sales and Direct marketing with potential new clients and vendors
  • Direct business relations and distributions of company literature to stimulate client interest and sales leads.
  • Managed Office purchases, direct vendor relations, generate and maintain equipment tracking records.
  • Process monthly expense reports reflecting supporting documents and budget code indexes.
  • Coordinate and maintain weekly attendance and annual vacation records on 10 employees.
  • Prepare drivers schedule
  • New employee orientation and human resources related issues.
  • Key Attribute: Developed and implement former company Indy Delivered policies and procedures. Prepared and monitored personnel matters (scheduling, benefits, payroll, etc.). Instrumental in implementing staff/team development, mission statement, policy and procedure for sales and marketing division and new vendor contracts. As Office Manager responsible for the Creation, Proof and printed the company brochure and menu for potential and current clients.
Education
BA: Paralegal Studies, Expected in
-
Kaplan University - Indianapolis, IN
GPA:
Status - Kaplan University, Indianapolis, IN January 2015-Present BA Paralegal Studies (Advanced Start) Anticipated June 2016 GPA 3.0
MS: Management, Specialization: Strategic Management, Expected in 2011
-
Indiana Wesleyan University - Indianapolis, IN
GPA:
Status -

Indiana Wesleyan University, Indianapolis, IN Graduated April 2011 MS Management Specialization: Strategic Management GPA 3.83

Bachelor of Science: Business Administration, Expected in 2007
-
Martin University - Indianapolis, IN
GPA:
Status -

Martin University, Indianapolis, IN (2007) Major, Business Administration, Minor, Pre-law Graduated May 2007

Affiliations

Hispanic/Latino Professionals Association

National Association of Professional Women

Professional Women’s Organization Dress for Success Indianapolis 500 Volunteer

Funemployed Organization

Indiana Black Expo Volunteer

Accomplishments

Provide executive-level administrative support to upper management CEO's, elected official and cardiologist with a demonstrated ability to improvise, improve procedures, and meet demanding deadlines


•100% positive feedback from satisfied customers over 2-year survey period for Indiana Department of labor 2012 and 2013.

•Received inbound and outbound calls annually 11508 /959 monthly average

•Responded to over 7476 constituent emails annually averaging 623 monthly

•Handled Intake for Wage and Hour complaints annually 305 averaging 25-26 monthly.

•Proposed and Approved Field Investigation for Wage and Hour Staff May 2014

•Collaborated with IDOL IOSHA on Excel Phone Log for Complaint Desk to increase efficient and accuracy of complaint logs 2012

Certifications

CPR

Legal Secretary

Presentations

Resume Preparation Lab for College Students

Interview Do's and Don'ts

Skills

Administrative Assistant, Customer Service, Metrics, Receptionist, Retail Sales, Class, Comprehensive Large Array Data Stewardship System, Problem Solving, Team Building, Time Management, Training, Administrative Support, Arrangements, Liaison, Travel Arrangements, And Marketing, And Sales, Benefits, Budget, Clients, Contracts, Direct Marketing, Drivers, For Sales, Human Resources, Leads, Marketing, Office Manager, Organized Sales, Payroll, Sales, Sales And, Sales Leads, Scheduling, Vendor Agreements, Vendor Contracts, Instructor, Posting, Cpr, Exceed, Internet Explorer, Ipad, Microsoft Office, Microsoft Office 2010, Microsoft Office Xp, Ms Office, Ms Word, Nace, Office 2010, Office Management, Office Xp, Outlook, Peoplesoft, Powerpoint, Problem Resolution, Staff Training, Strong Communication Skills, Word, Paralegal

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Resume Overview

School Attended

  • Kaplan University
  • Indiana Wesleyan University
  • Martin University

Job Titles Held:

  • Part-Time Career Services Employment Advisor
  • Bilingual Wage and Hour Customer Service Specialist (Administrative Assistant IV)
  • Substitute Teacher
  • Administrative Support
  • Sales and Direct Marketing/Office Manager

Degrees

  • BA
  • MS
  • Bachelor of Science

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