Encouraging counselor with analytical problem-solving ability with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance student/employee engagement and boost performance.
Skills
Staff Management
Scheduling and Coordinating
Issue and Conflict Resolution
Reporting
Work History
06/2000 to 01/2009
Parole ManagerMarquette University – Milwaukee, WI,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Approved regular payroll submissions for employees.
Applied customer feedback to develop process improvements and support long-term business needs.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Prepared and recommended long-range plans for development of department personnel.
06/1997 to 12/1999
Adjunct ProfessorAtlas Technical Consultants, Inc. – Roswell, GA,
Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
Used exams, quizzes and assignments to assess student comprehension.
Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
Taught Area of expertise courses, providing instruction to up to Number undergraduate students.
Worked closely with Job title to develop and implement Area of study curriculum for improved learning and student performance.
03/1993 to 05/1996
Training Coordinator State Of Indiana – Charlestown, IN,
Developed and implemented updating training programs for Number employees.
Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
Monitored day-to-day activities of Type company and employees, noting areas needing improvement and implementing plans for rectification.
Created online training program for Area of study to be used during video training conferences.
Trained and mentored Number new personnel hired to fulfill various roles.
Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
Used Software to design training for Type employees and increase company retention and productivity rates Number%.
Assisted companies in designing training budgets, saving over $Amount for Number companies annually.
Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring by Number% and saving company $Amount in training fees.
Created and implemented new training initiatives such as online modules, interactive software, language labs and online programs, assuring continuous training to employees to promote long-term excellence.
Created reports and provided administrative support of training systems and databases such as Oracle, Relias and SharePoint.
Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
Created and oversaw Type training programs for Description operations.
11/1975 to 03/1993
Parole OfficerState Of Tennessee Board Of Parole – City, STATE,
Accomplished multiple tasks within established timeframes.
Onboarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Established and updated work schedules to account for changing staff levels and expected workloads.
Delivered feedback to decision-makers regarding employee performance and training needs.
Approved regular payroll submissions for employees.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Evaluated report data to proactively adjust and enhance operations.
Prepared and recommended long-range plans for development of department personnel.
Education
Expected in to to
: Teacher Certification Trevecca Nazarene University - Nashville, TN GPA:
Expected in 05/1997 to to
Doctor Of Philosophy : Counseling Psychology Louisiana Baptist University - Shreveport, LA, GPA:
Received Scholarship Name
Expected in 12/1974 to to
Master Of Science: Social Work University of Wisconsin - Milwaukee - Milwaukee, WI GPA:
Received State of Wisconsin Scholarship
Expected in 06/1973 to to
Bachelor Of Science : Tennessee State University - Nashville, TN GPA:
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