Experienced manager with ability to develop and nurture long-term relationships. Technical, creative and organized self-starter with superior follow-through and marketing experience in building rapport and fostering mutually beneficial relationships. Rapid learner who brings excitement and enthusiasm to my work and my team.
April 2004 to Current
Costa's Family Fun ParkHawley, PennsylvaniaPark Manager
Manage all daily operations at 30 acre park including sales, customer service, purchasing, cash management, facility maintenance and human resources.
Determine operating budgets, track expenses and adjust as needed.
Collect, reconcile and deposit all income.
Manage all payroll, marketing and food and beverage aspects of business.
Recruit, train and supervise 50-60 seasonal employees.
Contract with outside vendors to provide food and technical services.
Maintain POS and ticketing system.
Train employees in customer service, cash management and ticketing.
Coordinate insurance services including general liability and workers compensation and employee benefits.
Generate new sales through the development of relationships with corporations and organizations.
October 2002 to Current
Ski Big Bear at Masthope MountainLackawaxen, PennsylvaniaAssistant General Manager
Support the co-general managers/owners in all aspects of business operation including community management.
Recommend and develop policy and business operation changes to grow revenue, limit liability and improve products and services.
Coordinated insurance services including general liability and workers compensation and employee benefits.
Bid and procure ski area supplies, equipment and software and project manage as necessary to implement new tools resources such as e-commerce, web content management and software implementation.
Supervise human resources generalist and function as human resource manager for approximately 10 year round and 115 seasonal employees.
Plan employee orientations, arrange for continuing training and develop performance improvement plans as needed.
Respond to elevated customer service issues and critical situations including medical emergencies.
Develop, schedule and purchase ski area marketing including print and online advertising, press releases, social media and special events.
Represent ski area on various local and state committees promoting tourism and the ski industry including marketing and conference planning.
November 2001 to October 2002
Draft, type and edit all ski area correspondence including direct email marketing, social media and press releases.
Arrange for all business services including telephone, credit card, Internet, shipping and office equipment services.
Maintain files for all aspects of the business and gather information as needed for legal research.
Ensure confidentiality of business operations and personnel issues.
June 1996 to April 2004
Pine Forest, Timber Tops and Lake Owego CampsGreeley, PennsylvaniaAssistant
Marketed residential camp facility and programming to individual families and groups including churches, bands and schools ranging in size from 50-900 people.
Coordinated service to groups by determining needs, supervising staff and problem solving including emergency medical assistance.
Recruited and interviewed potential staff at college and high school fairs and recommended domestic and international applicants for hire based on rapid assessments.
Acted as liaison with outside agencies involved with facility maintenance, risk management, training, emergency response and other camp operations.
Provided technical assistance for phone, computer network, Internet and audio-visual needs.
Coordinated special events including outdoor concerts.
Developed and implemented outdoor adventure program for 400 children 7 18 years of age.
Scheduled travel, transportation, doctor visits, tours and group logistics for staff, children and visiting groups during summer months.
Prepared and presented information for American Camping Association accreditation visits.
Taught American Red Cross First Aid and CPR classes.
Utah State University Logan, UtahParks and Recreation ManagementBachelor of ArtsParks and Recreation Management
Previous CRPR Certification
Additional Work and Volunteer Experience Outside Sales Person, Vyzynz Internet Services, Salt Lake City Utah Parent Involvement and Volunteer Coordinator, Head Start, Salt Lake City, Utah Board Member, Pennsylvania Ski Areas Association Board Member, Workforce Investment Board for Pike County Curriculum Board Member, Lackawanna College, Lake Region Center, Hawley, Pennsylvania
advertising, audio, benefits, budgets, business operations, cash management, CPR, credit, customer service, e-commerce, edit, email, Train employees, special events, facility maintenance, First Aid, human resource manager, human resources, insurance, legal research, logistics, marketing, medical assistance, medical emergencies, network, office equipment, payroll, personnel, develop policy, POS, press releases, problem solving, improve products, programming, purchasing, Maintain files, risk management, sales, shipping, supervising, technical assistance, telephone, phone, transportation, type, web content