Jessica Claire
, , 100 Montgomery St. 10th Floor (555) XXX-1000,
Professional Summary

Adept Parent Liaison with Social Work background offering 5+ years of experience counseling students on mental health, academics and interpersonal conflicts. Driven to help students achieve success by providing guidance on career options, higher education choices and life planning. Attentive in identifying early warning signs of harmful behavior in students to provide preventive counseling. Consistent in meeting the established goals of the counseling program. Passionate about building trust and rapport with at-risk youth through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Skillful in needs evaluation, treatment planning and facilitating group or individual counseling sessions.

  • Social services
  • Referrals and networking
  • Case Management
  • Applied behavioral analysis
  • Analytical thinking
  • Counseling services
  • Family collaboration
  • Confidential case documentation
  • Socialization issues
  • Organizational abilities
  • Risk Assessments
  • Documentation
  • Verbal and written communication
  • Records management
  • Multi-line phone proficiency
  • Office administration
  • Bookkeeping
  • Scheduling and calendar management
  • Sorting and labeling
  • Meeting minutes
  • CPR/First Aid
Work History
08/2019 to Current Parent Liaison/Health Care Aide Fredericksburg Independent School District | Fredericksburg, TX,
  • Address attendance concerns with parents to prevent excessive absences.
  • Assist parents with any concerns that may arise throughout the school year.
  • Work alongside the school social worker to identify truancy.
  • Attend attendance conferences with parents to allow them to settle concerns.
  • Used strategies such as school newspaper and online methods to update parents with latest information.
  • Presented talks to families, administrators and community groups outlining support and service opportunities.
  • Organized parent volunteers to support school activities and program needs.
  • Coordinated documentation between parents and educators.
  • Documented parental involvement and submitted reports with details.
  • Helped develop special programs, events and workshops to inform and better involve parents.
  • Served as liaison between families, school personnel and other healthcare providers on behalf of students.
  • Delivered oral medications, insulin medications to resolve patient symptoms.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Performed triage on all incoming patients and determined severity of injuries and illnesses.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
09/2018 to 08/2019 Middle School Secretary Valley Center-Pauma Unified School District | Valley Center, CA,
  • Use computers for various applications, such as database management or word processing.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered and directed calls using multi-line switchboard.
  • Processed student registrations and withdrawals.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
08/2017 to 09/2018 Substitute Teacher Bright Horizons Family Solutons | Princeton, NJ,
  • Ensure that the students complete the assignments left by their teachers.
  • Follow a schedule provide by the school and ensure that the students are in the correct place at the correct time.
  • Travel as needed to any school that needs assistance.
  • Maintain a safe and orderly classroom environment.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
  • Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
05/2016 to 08/2017 Lead Toddler Teacher Boswell Edward Learning Academy | City, STATE,
  • Complete weekly lesson plans related to the material necessary for their development stage.
  • Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
  • Sanitize and organize toys and play areas in the classroom.
  • Promoted sensory development by providing access to different textures.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Dressed and changed infant and toddler diapers to maintain hygiene.
08/2015 to 04/2016 Internship Student (Case Manager) Fulton County Victim Assistance Program | City, STATE,
  • Provide information or refer individuals to public or private agencies or community services for assistance.
  • Assist victim of domestic violence, elder abuse, or child abuse through the court system, as their case is handled by a judge
  • Complete fatality reviews to find areas of improvement in our system.
  • Assist victims in beginning the process to receive a temporary protective order.
  • Explain things that are happening in court to ensure that victims have a clear understanding.
  • Used Odyssey to look up and enter information about cases.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Answered incoming telephone calls, took down messages and provided information.
Expected in 08/2022 Master of Science | Social Work Louisiana State University And A&M College, Baton Rouge, LA GPA:
Expected in 05/2016 Bachelor of Social Work | Georgia State University, Atlanta, GA GPA:

GPA: 3.37

Expected in 05/2012 High School Diploma | Americus Sumter High School, Americus, GA GPA:
Additional Information


Calloway Careers, Atlanta Ga Jan 2017 - Present

Board Member

● Assist high school students with college prep.

● Provide resources such as interview tips, resume writing, cover letters, college tours to students in the program

● Host college prep events for students in the neighborhood to have assistance in applying for college.

Lutheran Services Refugee Afterschool Program, Clarkston, GA August 2013 - May 2014


● Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.

● Review class material with students by discussing the text, working solutions to problems, or reviewing worksheets or other assignments.

● Teach students study skills, note-taking skills, and test-taking strategies.

Big Brothers Big Sisters of Metro Atlanta, Atlanta, GA August 2014 - May 2016


● Visited Little, at school, once a week to complete activities and get to know one another.

● Provided assistance in areas of need, which is provided in the initial assessment.

● Develop goals that fit the mentee’s education level and career goals.

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School Attended

  • Louisiana State University And A&M College
  • Georgia State University
  • Americus Sumter High School

Job Titles Held:

  • Parent Liaison/Health Care Aide
  • Middle School Secretary
  • Substitute Teacher
  • Lead Toddler Teacher
  • Internship Student (Case Manager)


  • Master of Science
  • Bachelor of Social Work
  • High School Diploma

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