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paraprofessional resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Business-minded professional tackling any job task with gusto and precision. Determined Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude to adapt to any situation.

Goal-oriented Supervisor with six years of experience in customer service and related positions that leads teams effectively to maximize productivity while retaining service.

Organized Teaching Assistant focused on helping lead teacher with support and student instruction. Passionate about positively impacting students' lives and helping improve academic performance. Personable and kind with people of diverse backgrounds.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Skills
  • Workforce Management
  • Conflict resolution techniques
  • Persuasive
  • Skilled multi-tasker
  • Deadline-oriented
  • Focused on customer satisfaction
  • Schedule coordination
  • Customer Service
  • Classroom Organization
  • Distribution services
  • Service-oriented
  • Strong organization skills
  • Teambuilding
  • Supervision
  • Flexible
  • Work ethic
  • First aid and CPR certified
Experience
Paraprofessional, 09/2021 to Current
Tanque Verde Unified School DistrictTucson, AZ,
  • Applied positive reinforcement to redirect negative behaviors.
  • Supplied one-on-one attention to each student during group activities.
  • Utilized various instructional approaches to increase student participation and assess learning styles.
  • Delivered instruction individually or in small groups with support from instructor.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
Customer Service Supervisor, 12/2014 to 11/2021
Select Express & LogisticsLancaster, PA,
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
  • Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
  • Decreased process lags by training customer service representatives and planning advanced staff development.
Teacher's Aide, 12/2012 to 11/2014
Adventist HealthcareGermantown, MD,
  • Assisted instructional staff with implementing lessons and activities for full classes and small groups.
  • Supported classroom teachers by managing files, preparing materials and updating records.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Provided one-on-one assistance and tutoring to students requiring additional help.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Observed children and recorded activities, maintained daily records and created safe environments during activities.
  • Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Education and Training
Associate of Arts: Elementary Education, Expected in 05/2024 to Eastern Gateway Community College - Steubenville, OH
GPA:
High School Diploma: , Expected in 05/2003 to St. Petersburg High School - Saint Petersburg, FL
GPA:
: Elementary Education, Expected in to Bethune - Cookman University - Daytona Beach, FL
GPA:
: Youth Studies , Expected in to Hostos Community College of The City University of New York - The Bronx, NY
GPA:

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Resume Overview

School Attended

  • Eastern Gateway Community College
  • St. Petersburg High School
  • Bethune - Cookman University
  • Hostos Community College of The City University of New York

Job Titles Held:

  • Paraprofessional
  • Customer Service Supervisor
  • Teacher's Aide

Degrees

  • Associate of Arts
  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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