(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Diligent motivated mom of two t brings experience meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Multi-talented [Job Title] with [Number] years of experience directing students and assisting lead teachers. Expert at restating lesson information, tutoring, applying rules and working with struggling students. Team-minded when collaborating with teacher and implementing set lesson plans and classroom activities.

  • Complaint resolution
  • Report preparation
  • Service standard compliance
  • Staff education and training
  • Multi-line phone talent
  • Administrative support
  • POS systems expert
  • Technical Support
  • Shipping procedures understanding
  • Route dispatch
  • Training development aptitude
  • Receiving support
  • Account management
  • Creative problem solving
Western Culinary Institute Portland,oregon, Expected in 09/1992 Associate of Arts : Business,Culinary Arts - GPA :
Work History
Beaverton School District - Paraprofessional Assistant
City, STATE, Sep - 06/2020
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Flexibility in hours and days for this position .
  • ability to take on leadership role or work as part of a team always being positive and willing to take on any role.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Maintained head count and attendance sheets.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Reported on student progress, behavior and social skills to parents.
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Prepared reports and paperwork for parent-teacher conferences.
  • Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
Ms Noelles Tutoring And After School Youth Program - Business Owner/Operator
City, STATE, 04/2005 - 09/2015
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained accurate accounting of tuition and operating reports.
  • Upheld sound financial principles to keep program operating within budget levels, maximizing resource utilization while minimizing costs.
  • Stayed current on [Type] codes and [Type] guidelines to maintain compliant program operations in [State].
  • Strengthened community engagement strategies to boost program outreach across [Location].
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Hired and mentored well-qualified job applicants for teaching and support staff roles, boosting program success in only [Timeframe].
  • Implemented school policies, procedures and systems to promote safe and healthy environment in compliance with state standards.
  • Monitored students' progress and provided students and teachers with assistance in resolving problems.
  • Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Ferguson Plumbing HQ - Customer Service Representative Agent/Accounting Clerk
City, STATE, 06/1993 - Apr
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Initiated termination of customer contract upon request.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Performed various clerical duties by filing and faxing documents and creating customer databases.

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School Attended

  • Western Culinary Institute

Job Titles Held:

  • Paraprofessional Assistant
  • Business Owner/Operator
  • Customer Service Representative Agent/Accounting Clerk


  • Associate of Arts

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