Paraprofessional Resume Example
Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in customer product issues with dedication to increasing productivity through close analysis of personal tasks. Proven history of increasing customer satisfaction.
Effective customer service with 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Highly-enthusiastic Client Service professional with 10 years of client interface experience. Well-versed in customer products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Flexible customer service rep with 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging service. Well-versed in providing helpful answers and relevant information to retain clients.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate customer agency structures. Practiced at working with regulatory limits and diff department standards to handle requirements via email, letter, telephone calls or in person.
Diligent customer service rep offering 10-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.
Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in customer solutions.
Customer service representative
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- Supported students in developing strategies for individual needs and classroom group dynamics.
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Assisted teachers with lesson preparation and curriculum implementation.
- Physically and verbally interacted with students to engage individuals and groups throughout day.
- Promoted student learning by providing individualized and small group support to reinforce classroom topics.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Supplied one-on-one attention to each student while maintaining overall focus on entire group.
- Created and distributed instructional materials for group and one-on-one use.
- Provided students with personalized educational, behavioral and emotional support.
- Distributed and collected tests and homework to collate and prepare for grading.
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
- Communicated effectively with educators from various grade levels.
- Provided feedback on individual actions, behaviors and verbal responses.
- Observed students to supply teachers with feedback regarding potential learning blocks and opportunities for support.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Resolved average of 100 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Set up and activated customer accounts.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Upheld privacy and security requirements established by our regulatory agencies.
- Assessed customer needs and upsold products and services to maximize medicare plan sales.
- Assisted approximately 30 customers each day with product questions.
- Contributed to 100% sales by improving lead-generation and sales-tracking methods.
- Created and implemented process improvements to reduce workloads and bolster callback efficiency.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Assessed customer needs and upsold products and services to maximize cable sales.
- Assisted approximately 75 customers each day with [Products or Service] questions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Met or exceeded revenue objectives by promoting products 75to customers during service, account and sales follow-up calls.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Reviewed account and service histories to identify trends and issues.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Answered 70+ inbound calls per day and directed to designated individuals or departments.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Set up and activated customer accounts.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Answered customer questions and addressed concerns, resulting in 30% reduction in complaint calls.
- Upheld privacy and security requirements established by APAC regulatory agencies.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
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Resume Overview
School Attended
- Lordsburg High School
Job Titles Held:
- Paraprofessional
- Customer Service Representative
Degrees
- High School Diploma
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