Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Astute managerial skills with commitment to customer service and assistance. Reliable, attentive and professional with many talents that can benefit any field of work.
- Communications
- Supervision
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- Customer service
- Problem resolution
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01/2018 to Current Paint Supervisor Lg Electronics – Salt Lake City, UT,
- Offered color matching expertise and paint product selection advice to assist customers with paint choice.
- Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers.
- Located merchandise in store for consumers and demonstrated usage of tools and prep items.
- Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
- Assisted personnel with suggestions and recommendations to resolve problem.
- Assigned daily operational duties to team outlining day-to-day goals and priorities.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Obtained correct dimensions and specifications by properly measuring areas.
- Repaired defects in walls including holes and scrapes.
- Safely operated power sprayers and hand tools to prepare and paint large areas.
- Bid on projects, prepped sites and completed projects in line with customer specifications and requirements.
09/2017 to 01/2018 Night Audit Manager Omni Hotels – Rancho Mirage, CA,
- Participated in billing and collections operations to facilitate client payment of overdue invoices.
- Facilitated internal audits and prepared detailed reports on findings.
- Coordinated, managed and implemented projects for auditor and examiner evaluations.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Assisted day staff by completing daily computer backups, virus checks and program updates.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Performed nightly updates to room charges and rates.
- Resolved guest complaints by addressing issues with rooms promptly.
- Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
10/2013 to 06/2016 Lead Pharmacy Technician Ascension (System Office) – Indianapolis, IN,
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Supervised 14 pharmacy technicians and coordinated day-to-day assignments.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Counted, measured, and compounded medications following standard procedures.
- Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
07/2010 to 09/2013 Pharmacy Technician Valley Presbyterian Hospital – Van Nuys, CA,
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Stocked, labeled and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Prepared bills for insurance companies.
- Counted, measured, and compounded medications following standard procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed incoming drug orders.
- Collected co-payments or full payments from customers.
Expected in 05/2005 High School Diploma :
Christiansburg High School - Christiansburg, VA
GPA:
Expected in 05/2009 Associate of Applied Science:
New River Community College - Dublin, VA
GPA:
Expected in Bachelor of Applied Science: Chemistry
Radford University - Radford, VA
GPA:
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