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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Astute managerial skills with commitment to customer service and assistance. Reliable, attentive and professional with many talents that can benefit any field of work.

Skills
  • Communications
  • Supervision
  • Customer service
  • Problem resolution
Work History
01/2018 to Current
Paint Supervisor Lg Electronics Salt Lake City, UT,
  • Offered color matching expertise and paint product selection advice to assist customers with paint choice.
  • Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers.
  • Located merchandise in store for consumers and demonstrated usage of tools and prep items.
  • Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
  • Assisted personnel with suggestions and recommendations to resolve problem.
  • Assigned daily operational duties to team outlining day-to-day goals and priorities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
  • Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
  • Obtained correct dimensions and specifications by properly measuring areas.
  • Repaired defects in walls including holes and scrapes.
  • Safely operated power sprayers and hand tools to prepare and paint large areas.
  • Bid on projects, prepped sites and completed projects in line with customer specifications and requirements.
09/2017 to 01/2018
Night Audit Manager Omni Hotels Rancho Mirage, CA,
  • Participated in billing and collections operations to facilitate client payment of overdue invoices.
  • Facilitated internal audits and prepared detailed reports on findings.
  • Coordinated, managed and implemented projects for auditor and examiner evaluations.
  • Streamlined daily reporting information entry for efficient record keeping purposes.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Assisted day staff by completing daily computer backups, virus checks and program updates.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Performed nightly updates to room charges and rates.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
10/2013 to 06/2016
Lead Pharmacy Technician Ascension (System Office) Indianapolis, IN,
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Resolved non-routine issues like third-party billing, computer system and customer service issues.
  • Collected co-payments or full payments from customers.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Supervised 14 pharmacy technicians and coordinated day-to-day assignments.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Counted, measured, and compounded medications following standard procedures.
  • Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
07/2010 to 09/2013
Pharmacy Technician Valley Presbyterian Hospital Van Nuys, CA,
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Prepared bills for insurance companies.
  • Counted, measured, and compounded medications following standard procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Processed incoming drug orders.
  • Collected co-payments or full payments from customers.
Education
Expected in 05/2005
High School Diploma :
Christiansburg High School - Christiansburg, VA
GPA:
Expected in 05/2009
Associate of Applied Science:
New River Community College - Dublin, VA
GPA:
Expected in
Bachelor of Applied Science: Chemistry
Radford University - Radford, VA
GPA:

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Resume Overview

School Attended

  • Christiansburg High School
  • New River Community College
  • Radford University

Job Titles Held:

  • Paint Supervisor
  • Night Audit Manager
  • Lead Pharmacy Technician
  • Pharmacy Technician

Degrees

  • High School Diploma
  • Associate of Applied Science
  • Bachelor of Applied Science

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