Astute managerial skills with commitment to customer service and assistance. Reliable, attentive and professional with many talents that can benefit any field of work.
Skills
Communications
Supervision
Customer service
Problem resolution
Work History
01/2018 to Current
Paint SupervisorLg Electronics – Salt Lake City, UT,
Offered color matching expertise and paint product selection advice to assist customers with paint choice.
Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers.
Located merchandise in store for consumers and demonstrated usage of tools and prep items.
Processed new shipments and incoming inventory and checked vendor list for accurate inventory reporting.
Assisted personnel with suggestions and recommendations to resolve problem.
Assigned daily operational duties to team outlining day-to-day goals and priorities.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Applied putty, wood filler, spackling and caulks to prep uneven surfaces and fill in holes.
Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
Obtained correct dimensions and specifications by properly measuring areas.
Repaired defects in walls including holes and scrapes.
Safely operated power sprayers and hand tools to prepare and paint large areas.
Bid on projects, prepped sites and completed projects in line with customer specifications and requirements.
09/2017 to 01/2018
Night Audit ManagerOmni Hotels – Rancho Mirage, CA,
Participated in billing and collections operations to facilitate client payment of overdue invoices.
Facilitated internal audits and prepared detailed reports on findings.
Coordinated, managed and implemented projects for auditor and examiner evaluations.
Streamlined daily reporting information entry for efficient record keeping purposes.
Tracked financial progress by creating quarterly and yearly balance sheets.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Assisted day staff by completing daily computer backups, virus checks and program updates.
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Updated customer accounts with add-on room charges, including minibar use and room service bills.
Kept accounts in balance and ran daily reports to verify totals.
Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Looked over pending check-ins and payment processes to complete closing procedures.
Performed nightly updates to room charges and rates.
Resolved guest complaints by addressing issues with rooms promptly.
Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
Checked-in late-arrival guests, collected payments and verified reservation details to maintain customer satisfaction.
10/2013 to 06/2016
Lead Pharmacy TechnicianAscension (System Office) – Indianapolis, IN,
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Stocked, labeled and inventoried medication to keep accurate records.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Collected co-payments or full payments from customers.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Supervised 14 pharmacy technicians and coordinated day-to-day assignments.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Counted, measured, and compounded medications following standard procedures.
Reduced supply shortages by carefully monitoring inventory and submitting replenishment orders before depletion.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
07/2010 to 09/2013
Pharmacy TechnicianValley Presbyterian Hospital – Van Nuys, CA,
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Resolved non-routine issues like third party billing, computer system and customer service issues.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Stocked, labeled and inventoried medication to keep accurate records.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Prepared bills for insurance companies.
Counted, measured, and compounded medications following standard procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Processed incoming drug orders.
Collected co-payments or full payments from customers.
Education
Expected in 05/2005
High School Diploma : Christiansburg High School - Christiansburg, VA GPA:
Expected in 05/2009
Associate of Applied Science: New River Community College - Dublin, VA GPA:
Expected in
Bachelor of Applied Science: Chemistry Radford University - Radford, VA GPA:
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