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Paint/Color Consultant Resume Example

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PAINT/COLOR CONSULTANT
Professional Summary
I am a self motivated customer service specialist with over 17 years retail experience in a fast-paced, team-based environment. I am a results oriented individual with a proven record of performance when it comes to building customer loyalty. I often go beyond what is expected of me. I have great adaptability and communication skills, a trustworthy professional who enjoys working in a customer-focused work environment. Trained in all aspects of opening and closing procedures as well as experience in inventory maintenance including-ordering, shipping, receiving and deliveries.
Skills
  • Trusted key holder
  • Strategic sales knowledge
  • Training development aptitude
  • Multi-line phone talent
  • Exhibits flexibility and openness
  • Demonstrates proficiency in operational duties
Work History
Paint/Color Consultant, 07/2010 to 11/2013
 Sherwin Williams – 239 Kennedy Dr., Putnam, CT 06260
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Scored in top 10% of employees in successful resolution of issues
  • Provided ongoing guest service, including giving great color matches, coordinating with fabrics, furniture, floors, etc.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Recommended alternative items if product was out of stock.
  • Set up and explained new membership contracts.
  • Designed displays to make the store experience interactive, engaging and reassuring.
Retail Sales, 10/2008 to Current
 Brown & Hopkins Country Store – 1179 Putnam Pike,PO Box L, Chepachet, RI 02814
    I am local to the store. I get called in as needed, during the holidays.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Provided ongoing guest service, including giving fashion advice.
  • Set up and explained new membership contracts.
Slot booth Cashier , 01/1999 to 04/2005
 Foxwoods Resort & Casino – Route 2, Ledyard, CT
  • Exchanged paper currency for playing chips and coin money.
  • Verified currency and computed to pay winning machines.
  • Retained premium slot players through exceptional customer service.
  • Opened daily drawer, balanced end of day cash, coin and
  • chips.
  • Completed and processed jackpot paperwork, exchanged paperwork for coin bags for slot machines.
  • Trained fellow team members on Policy and Procedures, customer service, and Management expectations.
Proprietor , 03/1996 to Current
 (Self Employed) Dawnne's Cleaning & keeping up – Client's homes
    House cleaning, dusting, mopping, washing. Floors to walls, windows and doors.
  • Dusted picture frames and wall hangings with a cloth.
  • Removed waste paper and other trash from the premises to designated area.
  • Changed bed linens and collected soiled linens for cleaning.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Spot cleaned walls, carpets and light fixtures.
  • Waxed and polished wood floors and other woodwork.
    •          
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
  • Reviewed and interpreted pertinent laboratory data and implications of results.
  • Educated patients about therapeutic nutrition, sanitation, food prep and presentation.
Parts professional & driver, 11/1990 to 03/1992
 Napa Auto Parts – Bald Hill Road, Warwick, RI 02886

  • Managed the front counter, including answering the phone and opening and closing the shop.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Accurately verified all required customer information for ordering special order parts.
  • Cleaned and organized the store, including the checkout desk and displays.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Supervised and directed all merchandise and shipment processing.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
Education
High School Diploma: Office, Horticulture, 1978
 Coventry High School - Reservoir Rd, Coventry, RI 02816
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Resume Overview

Companies Worked For:

  • Sherwin Williams
  • Brown & Hopkins Country Store
  • Foxwoods Resort & Casino
  • (Self Employed) Dawnne's Cleaning & keeping up
  • Napa Auto Parts

School Attended

  • Coventry High School

Job Titles Held:

  • Paint/Color Consultant
  • Retail Sales
  • Slot booth Cashier
  • Proprietor
  • Parts professional & driver

Degrees

  • High School Diploma : Office, Horticulture , 1978

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