Paint/Color Consultant Resume Example Sherwin Williams

PAINT/COLOR CONSULTANT

Professional Summary

I am a self motivated customer service specialist with over 17 years retail experience in a fast-paced, team-based environment. I am a results oriented individual with a proven record of performance when it comes to building customer loyalty. I often go beyond what is expected of me. I have great adaptability and communication skills, a trustworthy professional who enjoys working in a customer-focused work environment. Trained in all aspects of opening and closing procedures as well as experience in inventory maintenance including-ordering, shipping, receiving and deliveries.

Skills

Trusted key holder
Strategic sales knowledge
Training development aptitude

Multi-line phone talent
Exhibits flexibility and openness
Demonstrates proficiency in operational duties

Work History

Paint/Color Consultant, 07/2010 to 11/2013
Sherwin Williams – 239 Kennedy Dr., Putnam, CT 06260

Greeted customers entering the store to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientele.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Scored in top 10% of employees in successful resolution of issues
Provided ongoing guest service, including giving great color matches, coordinating with fabrics, furniture, floors, etc.
Maintained cleanliness and presentation of stock room and production floor.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Built long-term customer relationships and advised customers on purchases and promotions.
Recommended alternative items if product was out of stock.
Set up and explained new membership contracts.
Designed displays to make the store experience interactive, engaging and reassuring.

Retail Sales, 10/2008 to Current
Brown & Hopkins Country Store – 1179 Putnam Pike,PO Box L, Chepachet, RI 02814

Greeted customers entering the store to ascertain what each customer wanted or needed.
Politely assisted customers in person and via telephone.
Communicated with vendors regarding back order availability, future inventory and special orders.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Maintained cleanliness and presentation of stock room and production floor.
Provided ongoing guest service, including giving fashion advice.
Set up and explained new membership contracts.

Slot booth Cashier , 01/1999 to 04/2005
Foxwoods Resort & Casino – Route 2, Ledyard, CT

Exchanged paper currency for playing chips and coin money.
Verified currency and computed to pay winning machines.
Retained premium slot players through exceptional customer service.
Opened daily drawer, balanced end of day cash, coin and
chips.
Completed and processed jackpot paperwork, exchanged paperwork for coin bags for slot machines.
Trained fellow team members on Policy and Procedures, customer service, and Management expectations.

Proprietor , 03/1996 to Current
(Self Employed) Dawnne's Cleaning & keeping up – Client's homes

Dusted picture frames and wall hangings with a cloth.
Removed waste paper and other trash from the premises to designated area.
Changed bed linens and collected soiled linens for cleaning.
Disinfected and mopped bathrooms to keep them sanitary and clean.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Spot cleaned walls, carpets and light fixtures.
Waxed and polished wood floors and other woodwork.
Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
Reviewed and interpreted pertinent laboratory data and implications of results.
Educated patients about therapeutic nutrition, sanitation, food prep and presentation.

Parts professional & driver, 11/1990 to 03/1992
Napa Auto Parts – Bald Hill Road, Warwick, RI 02886

Managed the front counter, including answering the phone and opening and closing the shop.
Effectively managed a high-volume of inbound and outbound customer calls.
Accurately verified all required customer information for ordering special order parts.
Cleaned and organized the store, including the checkout desk and displays.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Supervised and directed all merchandise and shipment processing.
Determined customer needs by asking relevant questions and listening actively to the responses.

Education

High School Diploma: Office, Horticulture, 1978
Coventry High School - Reservoir Rd, Coventry, RI 02816

Resume Overview

Companies Worked For:

Sherwin Williams
Brown & Hopkins Country Store
Foxwoods Resort & Casino
(Self Employed) Dawnne's Cleaning & keeping up
Napa Auto Parts

School Attended

Coventry High School

Job Titles Held:

Paint/Color Consultant
Retail Sales
Slot booth Cashier
Proprietor
Parts professional & driver

Degrees

High School Diploma : Office, Horticulture , 1978

Paint/Color Consultant Resume Example

Resume Score: 60%

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