Skilled Packager with 1+ years of experience accomplishing production goals in warehouse environments. Successful at moving small and large merchandise by lifting and using equipment. Dependable, dedicated and focused on constantly improving skills and performance.
Experienced Cashier with over 8 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Packaging
Teamwork
Materials Packing
Packaging Procedures
Packing and scanning
Safety and compliance
Shipping procedures
Good listening skills
Customer service
Computer skills
Detail-oriented
Compassion
Work History
06/2018 to 10/2019
Packaging AssociateDierbergs – Chesterfield, MO,
Labeled, recorded and inspected packaging to prepare for shipment or storage.
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
Interacted with inspection department to address and resolve packaging issues.
Completed processing activities to conform with laws, safety standards and product hygiene standards.
Moved packages to loading area using lift equipment and conveyor systems.
Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
Used pallet jacks to safely move product and materials.
Locate and prepare small parcel for shipping ( UPS&FedEx)
Locate and prepare pallets for shipping ( CNS)
02/2017 to 05/2018
Lead CashierCircle K Stores, Inc. – Buckeye, AZ,
Mentored new team members on POS system operation, customer service strategies and sales goals.
Maintained stock within optimal levels to meet expected customer and sales levels.
Educated employees on all job tasks, including register use, merchandising and customer service.
Built effective training and coaching strategies to optimize team performance.
Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
Assisted customers by answering questions and fulfilling requests.
Trained as cashiers and provided back-up coverage to provide customers with optimal support.
Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
Evaluated professionalism of checkouts everyday and kep team members on top of cleaning tasks.
Reviewed and resolved differences between accounting information and cash drawer.
Resolved escalated customer disputes with special actions such as discounts.
Checked merchandise multiple times during each shift and restocked products when stock ran low.
Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Helped customers complete purchases, locate items and join reward programs.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Displayed new stock and rotated existing products.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Checked identification for proof-of-age for alcohol and tobacco sales.
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
07/2013 to 05/2015
ServerUncle Julio's – Dallas, TX,
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Bussed and reset tables to keep dining room and work areas clean.
Worked with POS system to place orders, manage bills and handle complimentary items.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays and delivery bags.
Cultivated warm relationships with regular customers.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Checked identification for minimum age for sale of alcoholic beverages.
Noted special patron requests and followed up with kitchen to confirm delivery.
Collected orders and relayed them to bartenders quickly and accurately.
Answered customers' questions, recommended items and recorded order information.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
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