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overnight stock associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-XXX
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. Hardworking and skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work.

Skills
  • Customer Service
  • Intuit QuickBooks
  • Payment Processing
  • Customer Relationships
  • Inventory Recordkeeping
  • Mathematical calculations
  • Operations management
  • Decision Making
  • Team Management and Supervision
  • Handling Customer Complaints
  • Microsoft Office
  • Administration and Operations
  • Customer Service Management
  • Maintenance Coordination
  • Multitasking and Prioritization
  • Honesty and Integrity
  • Accounts Payable and Receivable
  • Documentation and Recordkeeping
  • Account Reconciliation
Work History
Overnight Stock Associate, 03/2019 - 07/2021
Meijer, Inc. Kent, OH,
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Collected assigned merchandise and transported to store floor locations using hand trucks.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Office Assistant, 10/2007 - 03/2019
Ellison Surface Technologies Rutland, VT,
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email or in-person to provide information.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Maintained staff directory and company policy handbook for human resources department.
  • Verified accuracy of business records by consistently updating customer information.
  • Developed correspondence letters, memos and emails.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored usage of equipment supplies and contacted vendors to place new orders for replenishment.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Regularly exceeded daily sales and product add-on quotas.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Answered constant flow of customer calls with minimal wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
Office Manager, 02/2003 - 10/2007
Leyton San Francisco, CA,
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Managed office operations while scheduling appointments for department managers.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Developed standard operating procedures for all administrative employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained computer and physical filing systems.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Compared vendor prices and negotiated for optimal savings.
  • Provided primary customer support to internal and external customers.
  • Truck maintenance
  • Operated forklifts, lift trucks and hand trucks to move items around warehouse.
  • Maintained truck inventory and requested new supplies.
  • Coordinated unloading merchandise from delivery truck.
  • Tracked shipments and trucks out on deliveries.
  • Assigned truck drivers to routes.
  • Spent time with guests to determine car and truck needs.
  • Counted truck inventory as vehicles exited plant gates.
  • Placed warehouse orders to replenish truck and work inventory materials.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Staged loading and unloading area for truck deliveries.
Office Assistant /Dispatcher, 01/1999 - 02/2003
J & P Enterprise / Mother Nature Stone City, STATE,
  • Monitored in-house inventory and performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Performed cash, card and check transactions to complete customer purchases.
  • Directed all dispatching, routing and tracking of 13 fleet vehicles and 13 drivers to accomplish daily delivery requirements.
  • Scheduled and dispatched drivers to locations in the southern states.
  • Generated necessary documentation, dispatched personnel and notified customers.
  • Notified manager of equipment malfunctions and dispatched service to enhance security and reduce downtime.
  • Resolved dispatch or delivery issues with shippers, receivers and transportation partners.
  • Dispatched for local and long-distance deliveries and arranged fuel for fleet operations and maneuvers.
  • Contacted company mechanics to report vehicle issues and other problems.
  • Answered phone politely and courteously.
  • Answered phones and assisted walk-in customers.
Education
High School Diploma: , Expected in 06/1985
-
Fannin County High School - Blue Ridge, GA
GPA:
Status -
  • Job-related courses: typing and shorthand as well as data processing.

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Resume Overview

School Attended

  • Fannin County High School

Job Titles Held:

  • Overnight Stock Associate
  • Office Assistant
  • Office Manager
  • Office Assistant /Dispatcher

Degrees

  • High School Diploma

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