outcomes manager resume example with 4+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Highly focused on developing effective recruitment strategies and candidate pipelines to meet company employment needs. Leverages traditional and online methods to bring in top talent. Well-versed in job fair, event and college recruitment strategies.

  • Policies and procedures
  • Strategic planning
  • Staff Management
  • Sales and Marketing
  • Recruitment strategies
  • Interviewing Techniques
  • Full Cycle Recruiting
  • Annual Evaluations
  • Team Leadership
  • Recruitment
  • New hire orientations
  • New hire training
  • Public speaking
  • HIPAA expert
  • Documentation and reporting
  • Office administration
Work History
04/2021 to 06/2021 Outcomes Manager Kindred Healthcare | Keller, TX,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
  • Managed team of employees, overseeing hiring, training, and professional growth of employees
  • Facilitated new employee orientations to foster positive team attitude
  • Oversaw full cycle recruiting for all vacancies each quarter
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
  • Partnered with C-Suite to ascertain hiring needs and subsequently provide candidate recommendations
04/2011 to 08/2013 Planning List Administrator Medstar Health | Clinton, MD,
  • Applied reason, logic, and advanced problem-solving skills to resolve complex and sensitive issues.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Assisted persons on planning list to access state plan services for Medicaid waiver services
  • Responsible for Administration of Health and Human Rights Committees in assigned counties to ensure the health needs of all consumers were being met
05/2009 to 04/2011 Clinical Adminstrator Northwest Georgia Regional Hospital | City, STATE,
  • Entered and maintained departmental records in company database.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
  • Drafted letters for government and commercial clients, providing verification of specific diagnoses and clinical results.
  • Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Direct day-to-day administrative and operational functions for 100-bed facility, providing guidance and leadership to over 150 employees across more than 4 departments.
Expected in 05/2010 to to Master of Science | Public Administration Central Michigan University, Mount Pleasant, MI GPA:
Expected in 08/2004 to to Bachelor of Science | Psychology Kennesaw State University, Kennesaw, GA GPA:

Google Project Management Specialization, 2021

Facebook Certified Digital Marketing Associate, 2021

Social Media Marketing Professional Certification, 2021

CPR/First Aid Certification January 2021-22

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Resume Overview

School Attended

  • Central Michigan University
  • Kennesaw State University

Job Titles Held:

  • Outcomes Manager
  • Planning List Administrator
  • Clinical Adminstrator


  • Master of Science
  • Bachelor of Science

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