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OTC Manager Resume Example

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OTC MANAGER
Professional Summary

Executive-level Business Manager and entrepreneur with experience running start-up and emerging companies. Strong technology and product development expertise. Build strategic business relationships and partnerships. Strong drive with excellent interpersonal, communication and team-building skills.

Skills
  • Strategic Planning
  • Negotiation
  • Business administration
  • Staff Management
  • Budgeting
  • Team management
  • Problem resolution
  • Organization
  • Data collection and analysis
  • Financial Management
  • Creative merchandising
  • Sales and marketing
  • Supervision
  • Operational improvement
  • Customer service
Work History
08/2011 to CurrentOTC ManagerWal-Mart | Kilmarnock, VA
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Recruited and developed [Number] employees for [Type] department.
  • Entered data into [Software] system, implementing tight safeguards to secure financial and personal information.
  • Used [Type] strategies to promote exceptional customer service and create positive environment for employees and clients.
  • Maintained financial accuracy when handling over $[Amount] in revenue each day.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Greeted and welcomed new members, establishing and updating memberships to [Company][Type] programs.
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
08/2011 to CurrentElectronics Sales AssociateWal-Mart | Kilmarnock, VA
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Stayed up-to-date on current promotions, sales and special events to impart such information to customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Applied knowledge of electronics products, including [Type] and [Type] products to educate prospects and customers.
  • Processed credit and debit card payments to complete customer buying experience.
  • Checked to see if requested items were available from store's inventory.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Educated customers on promotions to enhance sales.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Stocked merchandise each [Timeframe], clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Folded and arranged [Type] merchandise in attractive displays to drive sales.
07/2016 to 08/2018DishwasherKilmarnock Inn | Kilmarnock, VA
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Used [Type] sprayer to loosen food residue and enhance cleaning.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
Education
06/2010High School DiplomaNorthumberland High School
Making custom T-Shirts

Given the time I can make custom t-shirts that range from vinyl cuts to pictures on the shirts.

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Resume Overview

Companies Worked For:

  • Wal-Mart
  • Kilmarnock Inn

School Attended

  • Northumberland High School

Job Titles Held:

  • OTC Manager
  • Electronics Sales Associate
  • Dishwasher

Degrees

  • 06/2010 High School Diploma

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