Orthodontic Treatment Coordinator resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Bilingual, organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

  • Oral Hygiene Techniques
  • Oral Health Assessments
  • Document Management
  • Customer Service
  • Disinfection and Sterilization
  • Dental Billing
  • Payment Collections
  • Dental Radiography
  • Radiation Protection
  • Advising and Educating Patients
  • Inventory Management
  • Supply Ordering
  • Patient Care Standards
  • Organization and Prioritization
  • Teamwork and Collaboration
  • Data Verification
  • Insurance Verification
  • Relationship Building
  • Records Management
  • Treatment Planning
  • Autoclave Operation
  • Appliance Fitting and Adjustment
  • Office Administration
  • Appointment Scheduling
  • Advising Patients
  • Cleaning and Sanitizing
  • Patient Flow Management
  • Detail-Oriented
  • Addressing Patient Inquiries
Orthodontic Treatment Coordinator, 11/2019 - Current
Kool Smiles Rio Bravo, TX,
  • Documented dental care services by charting in patient records.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
  • Exposed dental diagnostic x-rays.
  • Updated patient records with new data and treatment information.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Called patients to confirm appointments and left voicemail reminders of appointment date and time.
  • Documented messages left by callers and delivered vital information to intended employees.
  • Assisted staff with sorting mail and distributing correspondence.
  • Oversaw appointment scheduling for corporate employees and company visitors.
  • Verified insurance eligibility for patients by calling appropriate parties.
  • Maintained confidentiality on all patient record data.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Created and provided marketing material to meet business needs.
  • Developed scripted ad content to enhance patient marketing strategies.
Orthodontic Assistant, 01/2019 - 11/2019
Benevis Notasulga, AL,
  • Attached wiring for braces and advised patient on how to properly and gently brush and floss.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Provided chairside assistance by handing Orthodontists instruments during procedures.
  • Prepared and polished patients' teeth before having braces installed.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Updated patient records with new data and treatment information.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
  • Exposed dental diagnostic x-rays.
Front Desk Receptionist, 01/2018 - 01/2019
Expeditors International Of Washington, Inc. El Paso, TX,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Updated databases and spreadsheets to promote access to information.
  • Maintained professional tone at all times, including during peak rush hours.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Gathered, sorted, distributed and sent mail and packages.
Medical Assistant, 02/2017 - 01/2018
Emory University Atlanta, GA,
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Organized charts, documents and supplies to maintain team productivity.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Educated patients about medications, procedures and physician's instructions.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Assisted with technical treatments and entered information within patient records and charts.
  • Printed and filed examination data records according to HIPAA patient standards.
  • Sterilized medical equipment after each procedure.
  • Tested and repaired medical testing equipment to maintain safety and accuracy.
  • Coordinated services with medical and office staff to improve patient satisfaction, engagement and compassionate care.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Communicated with patients by phone and via written correspondence.
  • Answered appointment calls to streamline office operations.
  • Promoted continuity of care by accurately and completely communicating patient status to fellow caregivers.
Education and Training
High School Diploma: , Expected in 06/2017
Sunrise Mountain High School - Las Vegas, NV

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Resume Overview

School Attended

  • Sunrise Mountain High School

Job Titles Held:

  • Orthodontic Treatment Coordinator
  • Orthodontic Assistant
  • Front Desk Receptionist
  • Medical Assistant


  • High School Diploma

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