Dedicated, flexible health industry professional with demonstrated strengths in costumer service, care prioritization, and in-depth clinical skills. Experienced with troubleshooting issues and building productive solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships. Focused on delivering comprehensive support to meet diverse others' needs.
Skills
Patient Care Standards
Customer Service
Teamwork and Collaboration
Advising Patients
Cleaning and Sanitizing
Patient Flow Management
Organization and Prioritization
EMR Software
Advising and Educating Patients
Autoclave Operation
Data Verification
Local Anesthetics
Document Management
Records Management
Insurance Verification
Payment Collections
Basic Trauma Life Support
Emergency Diagnostics
Venipuncture Procedures
Medical Procedure Prioritization
Treatment Documentation
Injections safety
Botox cosmetics
Adaptability
Catheter Care
Transcription
Anatomy + Physiology knowledge
Administering injections
Quality assurance
Medical Charting
Instrument Tray Preparation
Disinfection and Sterilization
Procedure Support
Detail-Oriented
Appointment Scheduling
Decision Making
Emergency Response
Medical Procedure Preparation
Patient Condition Monitoring
Monitoring Vital Signs
Critical Thinking
Care Coordination
Specialized Healthcare Referrals
Computer Literacy
Delegation and Motivation
Direct Patient Care
Specimen Transportation
Discrepancy Resolution
Regulatory Compliance
Payment Processing
Work History
Orthodontic Assistant, 08/2021 - Current Kool Smiles – Baton Rouge, LA,
Prepped examination rooms, sterilized equipment, and instruments and maintained appropriate tray setup.
Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.
Took x-rays, photographs and impressions of patients' teeth and mouth.
Poured and shaped molds from impressions and trimmed molds in grinder.
Medical Representative, 11/2018 - 03/2021 Principia Biopharma Inc. – Lexington, MA,
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Compiled necessary documents for surgical billing packages.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Achieved front desk operations, including lobby maintenance, patient check-in, and general office reception.
Set up patients for appointments with timely benefits verification, referral processing, and insurance authorizations.
Meets financial targets by collecting payments and updating accounts with current payment information.
Knowledgeable in injectable cosmetics and cosmetic consultations. Botox, Juvederm, Restylane, Kybella, etc.
Responsible for administrative as well as clinical tasks such as maintaining patient records complying to patient confidentiality.
Emergency Department Technician, 03/2017 - 11/2018 Dean Health – Wisconsin Dells, WI,
Administered first aid treatment and life support to care for sick or injured individuals.
Assisted doctors with examinations of patients by taking vital signs and drawing blood.
Assisted with resuscitation, CPR, and emergency airway procedures.
Resolved emergency situations with calm, level-headed, and knowledgeable approaches.
Entered relevant data into EMR management system.
Complied with all local, state, and federal requirements for safety and sanitation in healthcare environments.
Supported ER operations with venous blood draws, clean dressing changes, and catheter care.
Optimized treatments based on currently available information such as medications taken or pre-existing conditions noted.
Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
Facilitated transfer of patients throughout medical facility and between departments.
Decontaminated and sanitized all equipment, instruments and supplies.
Inserted peripheral IVs and administered non-medication IV fluids.
Applied orthopedic devices like traction and OCL splints.
Bank Teller, 12/2014 - 01/2016 Cit Group – Escondido, CA,
Assisted customers with setting up or closing accounts, completing loan application, and signing up for new services.
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