Order Taker Cashier Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable Shift Leader offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

  • Member of two year college Honor Society Phi Theta Kappa.
  • Payment Processing
  • Customer Relations
  • Policies and Procedures
  • Inventory Stocking
  • Detail-Oriented
  • Problem Solving
  • Employee Training
  • Work Task Prioritization
  • Point of Sale Software
Work History
Order Taker/Cashier, 07/2019 to 01/2021
Wendy's Company Brandon, FL,
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted over 80 customers per day.
  • Used POS system to enter orders, process payments and issue receipts.
  • Operated cash register to record all transactions accurately and efficiently.
  • Provided expertise on products and answering questions to highlight positive aspects.
  • Entered orders into computer system quickly and in proper sequence.
  • Checked outgoing orders for accuracy before pick-up.
  • Warmly greeted and welcomed customers to establishment before requesting food order.
  • Described menu items in detail and educated customers about meal options.
  • Restocked bags, cups, lids, sauces and other counter supplies.
  • Checked in with kitchen staff regarding menu questions, length of wait, incorrect orders and product availability and relayed information to customers.
  • Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately.
  • Quickly and carefully checked prepared items against customer orders for accuracy prior to pick-up.
  • Kept up-to-date on knowledge of menu items, kitchen practices and other areas of interest to accurately answer customer questions and fulfill orders.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved problems, improved operations and provided exceptional service.
  • Trained new hires on how to use POS system, order taking, outstanding customer service and packaging of orders.
Food Sales Associate/Cashier, 10/2016 to 09/2017
Wal-Mart Supercenter City, STATE,
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Used MC40 to maintain and update records of inventory, prices, shipments and shortages.
  • Answered queries and concerns and assisted customers with product selections.
  • Set up advertising displays and arranged merchandise on counters and tables to promote sales.
  • Performed inventory control, such as counting and stocking merchandise.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Created balanced pallets to support efficient and safe sales floor replenishment.
  • Attended and participated in sales meetings to stay abreast of current offers and product issues.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Volunteered to assist other departments with projects, demonstrating willingness to learn new tasks and increase skill levels.
Shift Leader, 04/2014 to 10/2016
Dunkin Donuts City, STATE,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
  • Upsold specialty items with beverages, increasing store sales.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Educated coworkers and customers about new products.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Completed successful daily cash audits to correctly balance drawers at end of each shift.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Guaranteed customer satisfaction by quickly delivering orders.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Monitored and maintained required food temperatures for safety.
  • Learned other teammates' work tasks to train as backup.
  • Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Packaged and stored food products following proper handling and preservation methods.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Frequently inspected production area to verify all food prep and storage equipment was operating properly.
No Degree: Psychology, Expected in
Landmark College - Putney, VT
High School Diploma: , Expected in 05/2014
David Prouty High School - Spencer, MA

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Resume Strength

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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Landmark College
  • David Prouty High School
Job Titles Held:
  • Order Taker/Cashier
  • Food Sales Associate/Cashier
  • Shift Leader
  • No Degree
  • High School Diploma

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