ops manager resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Highly motivated professional with background in customer service and sales. Dynamic communicator who consistently resonates a "can-do" attitude. Goal-driven and resourceful; proven ability in problem-solving and improving productivity, while fostering efficiency. Dependable and loyal. Dedicated and organized Operations Manager with over 7 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Dedicated and organized Operations Manager with over [Number] years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Skills
Technical and Soft Skills
Self-starter; acts proactively
Exemplary customer service; demonstrates empathy
Excellent communication; delivery
Relationship building; team player
Time management; deadline driven
Multi-tasks; prioritizing
Proficient with MS Office: word, email, social media.
Working knowledge with excel.
Proficient with MIA hand held scanner
Types 50 wpm, copier, multi-line phones, fax
Sales; promotion; merchandises
Solutions Development
Goal Setting
Team Leadership
Workforce Training
Cost Reduction and Containment
Performance Reporting
Staff Management
Logistics Oversight
Problem-Solving
Policies and Procedures Implementation
Staff Training
Decision Making
Education and Training
New Philadelphia High SchoolNew Philadelphia, OHExpected in 01/2013 ā āDiploma: - GPA:
Experience
Cognizant Technology Solutions - Ops Manager Texas City, TX, 07/2022 - Current
Planned delivery routing, team workflows and promotional initiatives.
Built strong operational teams to meet process and production demands.
Addressed customer concerns with suitable solutions.
Delivered positive customer experiences by implementing effective quality assurance practices.
Motivated and evaluated personnel for performance improvement and goal achievement.
Connected with clients and developed strategies to achieve sales and customer service goals.
Improved morale and management communication by creating employee recognition and rewards practices.
Conducted employee observations and documented findings.
Presented performance and productivity reports to supervisors.
Conducted periodic assessments to evaluate company's financial performance.
Controlled departmental facilities use and approved requests for repairs or improvements.
Measured and reviewed performance via KPIs and metrics.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Supported accident investigations and prepared related paperwork.
Analyzed and controlled materials, supplies and equipment operational expenses.
Tracked and replenished inventory to maintain par levels.
Collected customer fees, managed refunds and provided complete sales documentation.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Guided employees on understanding and meeting changing customer needs and expectations.
Published customer satisfaction results from feedback forms and correspondence.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Anticipated and tracked operational and tactical risks to provide strategic solutions.
Managed scheduling, training and inventory control.
Collaborated with team leaders on quality audits.
Responded to information requests from superiors, providing specific documentation.
Created corrective actions based on adverse KPI trends.
Crafted operations best practices using audits and project management team feedback.
Regal Cinemas Corporation - 1st Assistant Store Leader Aiken, SC, 06/2018 - Current
Reports directly to Store Manager
Esponsible for store operation in absence of the Store Manager
Demonstrates a positive demeanor in effort to create high morale
Operates store in absence of General Manager
Creates solid visual presentations provided maximum sales
Assist in associate career development, coaching, and retention
Generates sales, obtains credit card accounts, assists with budge, and manages expenses
Assists with scheduling employees
Controls inventory levels by ordering, maintaining on-shelf availability, and processing claims
Hooley House - Bartender Shift Manager City, STATE, 04/2021 - 07/2022
Collected and organized daily till totals and tips.
Upsold customers from shelf to premium brands to help boost sales.
Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
Planned and coordinated special events to boost customer numbers and profits.
Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Trained new bartenders on drink preparation and upselling techniques.
Completed regular bar inventories and daily requisition sheets.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Poured wine, beer and cocktails for patrons.
Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling money.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Displayed and retained extensive knowledge of liquors, wines and entrees.
Checked identification of guests to verify age requirements for alcohol purchase.q
Balanced daily registers and generated sales reports for management.
Checked identification of guests to verify age requirements for alcohol purchase.
Monitored daily checklists and side worksheets to keep other bar staff members on task.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Supervised cleanliness of guest service areas before, during and after service.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Ulta Beauty Cosmetics And Fragrances, Inc - Merchandise and Sales Coordinator City, STATE, 09/2016 - 06/2018
Reports directly to General Manager
Consistently voluntarily catalogues stockroom for efficiency
Maintains a high-energy, positive environment; supporting guest-centric services
Operates store in absence of General Manager
Opens and closes store; securing all registers, entries and exits
Handles and maintains cash, registers, safe, and makes deposits
Oversees sales, merchandising, guest services, ensuring operational functions are met or exceeds company goals
Effectively delegates responsibilities to provide opportunity for growth of associates
Renders product knowledge and patronage to customers; creating a pleasant shopping experience, while increasing sales
Educates, directs, and assists associates on daily workload, directives, and policy
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