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ophthalmic technician and surgical counselor resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced Health Care worker with more than 7 years of medical experience of providing administrative, and technical support, and 3 years of temporary home cleanings while achieving my full time job. Works well in fast-paced environment, and ensuring professionalism at peoples homes during the cleaning process. Bilingual in Spanish and English with experience completing wide range of housekeeping duties. Gifted at using cleaning equipment and supplies to sanitize and remove dirt and grime. Motivated and independent worker with strong problem-solving skills. Reliable, responsible and driven to be integral team member. Consistently punctual in arrival and stays until all tasks are complete. Manages supply inventory and task list efficiently. Interacting and assisting with proficient costumer service with excellent workflow management and task delegation skills. Demonstrate ability to establish trust with customers and their families. Passionate in advocating customer's needs and requests.


Skills
  • Bilingual in Spanish
  • High customer service standards
  • Handled customer inquiries by telephone, and email.
  • Administrative support
  • Strong problem solving ability
  • Meticulous attention to detail
  • Ability to multi-task
  • Window Washing
  • Inventory Control
  • Sterilizing expertise with proper cleaning supplies
  • Safety control with cleaning supplies to prevent wrong chemical mixture prevention
Work History
Home/Apartment Cleaner, 01/2018 - Current
Solaris Healthcare Saint Augustine, FL,
  • Maintained floor cleaning equipment.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Vacuumed rugs and carpeted areas in all home spaces
  • Maintain all wall frames dusted and cleaned
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected and mopped bathrooms and showers to keep homes sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
Ophthalmic Technician and Surgical Counselor, 01/2018 - Current
Texas Eye Surgeons City, STATE,
  • Liaison between physician, hospital department, secretaries, nurses, and patients.
  • Leveraged strong interpersonal, communication and collaboration skills to relate successfully to diverse individuals, including patients and staff, on daily basis.
  • Ensure patients are properly assessed for specific care necessities such as surgical evaluations, eye infections, corneal diseases/transplants, post operative follow ups, emergency evaluations from ER visits.
  • Maintained sterilized exam room and all ophthalmic instruments.
  • Maintaining close patient relationship with referrals from co-manage Doctors.
  • Educating patients with their their ocular surgeries by providing patients with pre-operative and post-operative instructions as well as explaining process, medications, and requirements.
  • Preparing and submitting surgical orders, physician’s orders, and verifying all health and physical clearances from primary care physicians.
  • Greeting patients and visitors, triage patient’s visit in professional and efficient manner.
  • Assist in in-office procedures such as YAG Capsulotomy, Chalazion excision, Superficial Keratectomy, Punctal Plugs Placement, Foreign body removal with Alger Brush, and LASIK.
  • Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
  • Helped increased proficient patient care as well as customer service through communication and patient trust relationships.
  • Interacted with over 30 patients per day as well as helped with flow management during surgeries with 11-16 cases.
Front Desk Personnel, 01/2016 - 01/2018
The Plano Eye Care Center City, STATE,
  • Receptionist with experience in optometrist industry and able to provide exceptional customer service.
  • Greet and welcome guests, determine nature and purpose of visit.
  • Prepare and process letters written to primary care physicians.
  • Experienced in managing all facets of front office administration, including handling multi-line phone systems, and directing calls to right recipient.
  • Office flow management; making sure all patients are being seen within certain time, supervising flow as well helping our Doctor stay on top.
  • Prepping patients for our Doctor by doing Auto-refractors, OCT of Retina, and Visual Field screenings.
  • Helping or advising patients on how to handle and care for their contacts as well as advising them on care products.
  • Managing schedules, organizing charts for patients.
  • File and organize paper work such as records, faxes coming in and going out, and new patient’s registration forms.
  • Pulling insurance for scheduled appointments when needed, making sure all patients are aware whether their benefits before their visits are applicable, saving all insurance files and eligibilities for patients.
  • Keeping office e-mail in order and assisting any patient through e-mails, as well as our online scheduling.
  • Helping with sterilization throughout our office, and making sure our products are always stocked.
Special Education Co-Teacher, 01/2014 - 01/2015
Pediatrics Plus City, STATE,
  • Promoting assistant with kids in special needs such as ADHD/ADD, body dysplasia, mental and physical disorders/delays, and speech or motor skills delays.
  • Asses student's skills to ensure of their needs to develop a teaching plan.
  • Keep track of performance and progress.
  • Mentor children with their social, reading, and writing to improve their literacy and communication technics.
  • Update nurses, therapists, administrators, and parents with all recent medical and progress updates.
  • Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement
  • Delivered effective and differentiated classroom instruction to range of neurodiverse students
  • Redirected students using Positive Behavior Support (PBS)
  • Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement
Certified Nurse Assistant (CNA), 2012 - 2014
Heritage Living Center City, STATE,
  • Assisted patients with activities of daily living such as feeding, mobility, personal care, transportation, and comfort.
  • Performed reports with vital signs including: blood pressure, heart rate, respiratory rate, pulse, and temperature.
  • Experience with various medical conditions such as Dementia, Alzheimer's, Cancer, and Psychiatric disorder.
  • Assist nurses and physicians with invasive and non-invasive medical procedures.
  • Document patient progress and regression.
  • Administered dressings, surgical preps, ice packs, and giving therapeutic baths.
  • Educate patients regarding physician instructions, dietary requirements, medications, and life style changes.
Education
High School Diploma: , Expected in 05/2011
-
Conway High School West - Conway, AR
GPA:
Status -
Affiliations
  • LenSx Cataract Training
  • Red Cross Blood Donation Fund
  • HOSA - Health Occupation Student of America
  • (CPR) Cardiopulmonary Resuscitation Certification: Adult, Children, infant. (To be updated)
  • Traveling Arkansas' Professional Pathways System - early childhood professional development

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Resume Overview

School Attended

  • Conway High School West

Job Titles Held:

  • Home/Apartment Cleaner
  • Ophthalmic Technician and Surgical Counselor
  • Front Desk Personnel
  • Special Education Co-Teacher
  • Certified Nurse Assistant (CNA)

Degrees

  • High School Diploma

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