Dedicated ophthalmic assistant with 9 years experience as clinical supervisor adept at public and community relations, staff development and training. Licensed Resident Producer in state of MI with experience in life and mortgage protection sales/policies.
Main focus : Executive office Assistant
Helped physicians examine and treat patients by assisting with instruments, preliminary testing, and assisting in minor office procedures. Recorded patients' medical history, vital statistics and test results in electronic medical records. Escorted patients to examination rooms and prepared them for physician exams. Acted as patient advocate and implemented total patient care as part of a nursing team covering over 100 patients per shift. Educated patients about their treatments. Utilized strong assessment skills to determine necessary patient care. Provided caring companionship to elderly and developmentally disabled patients. Supported Ophthalmologists by documenting all findings on exam, documenting diagnosis and plan of treatment and care, submitting ICD9 coding for billing, and generating referral letters in electronic health records.
State Licensed Resident Producer Effective 1-27-2012/Review Date 5-1-2014. Retained 100% of policyholders during annual renewal period. Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. Processed applications, payments, corrections, endorsements and cancellations. Submitted up-to-date activity and production logs to agency management for review. Presented and clearly explained insurance policy options to clients based on their needs and goals. Promoted client retention through high-quality service and follow through. Called 100 warm leads each week to expand client base.
Carefully selected, developed and retained qualified staff, as well as trained new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs. Cooperated with other health related agencies and organizations in community activities. Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed. Contributed to and participated in community education projects to foster widespread understanding of the prevention and treatment of illnesses. Jumped in to fill gaps for on call rotation when necessary. Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Kept abreast of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes and financing options.
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