operations training facilitator resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Enthusiastic training specialist eager to design captivating and informative training modules through creativity and precise attention to detail. Previous training opportunities have given me experience in translating the very technical and data-rich text of research into cohesive and on-brand action plans that are easier for general audiences to grasp and execute. Built on a foundation of solid interpersonal communication skills and paired with a passion for family, engagement, and the art of collaboration, I look forward to the opportunity of supporting a team that brings company visions to life.


Data Research & Technical Writing

  • Freelance copywriter for Munchkin's inaugural corporate sustainability report in accordance with their acceptance into the United Nation's Global Compact.
  • Strong ability to gather and analyze complex data and effectively translate research to clients, supervisors and team members in written and verbal form.

Project Management

  • Strategized, designed and implemented all internal and external communication templates for non-profit organization.
  • Renovated training videos, slides and copy for local non-profit organization to increase resonance and retention.

Leadership Roles

  • Peer mentor in CSULB's leadership program; coaching students with academic concerns and collaborating on effective problem solving techniques that ensure prolonged success .
  • Lead Facilitator for the Train the Trainer Program where corporate trainers mentor and collaborate with other trainers to augment their skill set.

Interpersonal Communication

  • Over 15 years of experience in training: both international and domestic.
  • Responsible for training executives, international investors, upper-level management, company trainers and lower-level personnel.
Work History
06/2016 to Current
Operations Training Facilitator Italic Los Angeles, CA,
  • Responsible for coordinating over 60 hours of training for newly hired staff from six different locations in Los Angeles.
  • Routinely stayed under budget when coordinating training hours versus labor cost, in addition to training materials and elaborate meal costs.
  • Trained and certified new service staff to responsibly serve alcohol in accordance to rules and standards set by California Department of Alcoholic Beverage Control (ABC).
  • Managed and mentored team of 13 specialized Designated Trainers tasked with helping ensure company standards were being executed.
05/2021 to 08/2021
Freelance Copywriter Munchkin, Inc. City, STATE,
  • Created copy for the company’s first Corporate Sustainability Report (CSR), in alignment with the required guidelines for acceptance into the United Nations Global Compact.
  • Researched, analyzed and catalogued data and documentation associated with company’s current sustainability goals and accomplishments in preparation for concise copy.
  • Crafted initial narrative for the annual Communication on Progress (COP) which documents the degree of success a company has had in implementing Global Compact principles into practice.
09/2020 to 03/2021
Non-profit Communications Intern Project 180 City, STATE,
  • Successfully spearheaded in-depth assessment of the organization's outdated training program; then revised and implemented more effective and cohesive programs.
  • Created articulate copy for updated training program devised from company handbooks and intranet documents.
  • Carefully designed new training videos, PowerPoint slides and voiceover copy to help ensure all information resonated and was retained more effectively by employees.
  • Effectively used one-on-one time with Communications Director to help conceptualize innovative ways to improve internal and external communication.
06/2008 to 06/2016
International Training Manager Tumbleweed Inc. City, STATE,
  • Specialized in creating a more inclusive training program, adapted to teach complex material to diverse team comprised of over 30 international trainees.
  • Successfully integrated Westernized customer service and hospitality standards while respectfully embracing cultural traditions and norms of new regions.
  • Emphasized advanced and in-depth training modules to assist our international employees in becoming proficient in POSI-touch software.
  • Built and maintained a "team-first" work environment where each member embraced shared visions for success through collaboration.
Expected in 05/2021
Bachelor of Arts: Communication Studies
California State University - Long Beach - Long Beach, CA
  • Accepted into the CSULB Communications Department's Peer Mentoring & Leadership program, representing the department's top 1% (2020).
  • President's List - The University's top academic honor awarded for GPA
Expected in 06/2019
Associate of Arts: Social And Behavioral Science
Santa Monica College - Santa Monica, CA
  • Dean's List Honor List for all 5 semesters.
  • Graduated with 3.82 GPA.
  • 1 of 3 Associate Degrees earned simultaneously and with High Honors.

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Resume Overview

School Attended

  • California State University - Long Beach
  • Santa Monica College

Job Titles Held:

  • Operations Training Facilitator
  • Freelance Copywriter
  • Non-profit Communications Intern
  • International Training Manager


  • Bachelor of Arts
  • Associate of Arts

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