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Operations Research Analyst (ORSA) Resume Example

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OPERATIONS RESEARCH ANALYST (ORSA)
Professional Summary

Successful, and meticulous IT System Engineer/Project Manager with Secret Security clearance experienced in monitoring critical systems. Forward-thinking professional offering two years of experience working in fast-paced environments, on joint military operational systems. Expertise in planning, installing and maintaining large-scale systems and infrastructures. Proven leader with success in building strong teams. Top performer with results-driven mindset. Excellent record of achievement working with three joint military operational programs (Joint Operations Planning Execution Services - JOPES, Joint Capability Requirements Manager - JCRM, and Preferred Force Generation - PFG) to surpass goals.

Work History
Operations Research Analyst (ORSA), 08/2019 to CurrentDepartment Of The Army, Crystal City, VA
  • Responsible for researching, organizing, reviewing and coordinating on a wide range of issues related to the implementation of acquisition reform.
  • Research, studies and analysis conducted involve national and DOD programs that cut across a number of agencies or affect major segments of the private sector.
  • Assist with the execution of major studies and projects, and the development and evaluation of input data to support other DASA actions.
  • Define the problem and develops the methodology for solution by using the latest advances in operations research and systems analysis.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Developed and executed go-to-market plans and facilitated internal organizational readiness.
  • Coordinated with Category Management Team in developing project plans for prioritized initiatives.
Computer Scientist/Lead Systems Engineer, 07/2017 to 08/2019Defense Information Systems Agency, Fort Meade, MD
  • Technical and Programmatic Lead of three operational, sustainment joint military systems utilizing agile software development methodologies.
  • Developed and communicated technical recommendations, strategies, and solutions, oral and written, to management and executives within an organization.
  • Attention to detail - Reviewed deliverables from contracting development teams to ensure accuracy.
  • Developed and monitored high-level schedule for three operational, sustainment joint military systems.
  • Developed Root Cause Analysis (RCA) reports when severe system concerns arise.
  • Communicated (oral and written) regularly with senior management regarding the status of all projects.
  • Managed architecture, design, and software development activities for software intensive systems.
  • Planned, organized, and executed the evaluation, review, analysis, and assessment of solutions to a variety of complex technology development, programmatic, and acquisitions problems, issues, and studies.
  • Managed integrated computer systems using a technical expert knowledge of computer software concepts such as data representation, data structures, file systems, operating systems, computer languages, software development methodologies, and network protocols.
  • Ensured proper test design, which allowed full evaluation of system/equipment performance against proponent designated requirements.
  • Provided technical guidance concerning the technical adequacy and suitability of test plan; designs, requirements for three major operational sustainment joint military systems.
  • Executed problem-solving skills in order to efficiently handle issues for three operational joint military systems.
  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Collaborated with clients from concept through final delivery of product; Delivered excellent customer service to customers (Joint Staff 35 South).
  • Completed reviews of codes, requirements and project plans.
Adjunct Mathematics Professor, 09/2016 to 12/2018Prince George's Community College, Largo, MD
  • Mathematics instructor for the Adult Basic Education Program to prepare students for the General Education Diploma (GED) test.
  • Prepared students for the formal GED test by teaching critical thinking skills.
  • Identified student strengths and weaknesses to create tailored learning activities, including physical and electronic activities.
  • Employed variety of teaching techniques to encourage student engagement and cater to diverse learning modalities.
  • Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
  • Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
  • Instructed classes of up to 32 students on principles and strategies of basic mathematics.
  • Prepared and implemented lesson plans covering required course topics.
Survey Statistician/Computer Programmer, 06/2011 to 07/2017United States Census Bureau, Suitland, MD
  • Utilized Procedural Language/Structured Query Language (PL/SQL) to design, develop and test computer program modules that are used during the 2020 Census Site Testing, for 2010 Census Archiving, & public release of the 2010 Census individual records.
  • Successfully developed, & implemented critical data capture systems utilizing PL/SQL coding language for various Census surveys.
  • Analyzed and evaluated data products utilizing Oracle's Structured Query Language (SQL) to ensure successful integrated services required to support the temporary offices.
  • Ensured that appropriate standards and supportability requirements were established and met.
  • Researched and gathered metrics of the Census Bureau's website, telephone calls, emails, and web-chats.
  • Facilitated requirements elicitation and documentation sessions, developed and created data visualization reports of the metrics related to Census in order to keep track of all inquiries that come to the call center, as well as, through the official census website.
  • Developed, submitted, and presented reoccurring metric and analytic reports to senior level management during senior level management meetings.
  • Used problem-solving techniques to respond to external stakeholders in the Customer Service Call Center.
  • Organized, scheduled, facilitated, and planned several division meetings and events.
  • Analyzed metrics and made recommendations on office, processes, and program operations.
  • Conducted detailed analyses of complex findings within weekly, monthly, and yearly metrics.
  • Established and maintained liaisons with internal and external stakeholders.
  • Served as a Project Manager of the Dissemination Requirements Tool (DRT) Systems Requirements team.
  • Aided in data dissemination across several Economic programs.
  • Collected system requirements, and agile stories and created test plans to validate them.
  • Validated data loads and troubleshoot errors with an initial timeline of 4 weeks; task completed in 2 weeks.
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from Census Data Search Tools, online, protecting company reputation and loyal client base.
Education
Program Management LEVEL 1 Defense Acquisition Workforce Improvement Act (DAWIA) Certified, Program Management, 2018
Defense Acquisition University - Fort Belvoir, VA
Information Technology LEVEL 1 Defense Acquisition Workforce Improvement Act (DAWIA) Certified, Information Technology, 2018
Defense Acquisition University - Fort Belvoir, VA
MBA, Business Administration And Management, 2016
Grantham University - Lenexa, KS
Business Analysis Master's Certificate, Business Analysis, 2016
The George Washington University - Washington D.C.
Business Analysis Citation, Business Analysis, 2016
George Washington University School of Business - Washington, DC
Bachelor of Science, Mathematics, 2011
Hampton University - Hampton, VA
Affliations
  • Blacks in Government (BIG - Life Member)
  • National Society of Black Engineers (NSBE - General Member)
  • Alpha Mu Gamma Foreign Language Society (AMG - General Member)
Additional Information

COMMUNITY SERVICE & VOLUNTEER WORK

  • Served as the Vice President of the AGAPE Chapter in Region III for Blacks in Government (Aug 2018 – Dec 2019)
  • Served as Region III Communications Chair/Webmaster for Blacks in Government; Ensuring that the communication of the region is clear and appropriate (Sep 2011 – Dec 2019)
  • Served as the Region III Programs & Planning Chair, organizing and developing logistics for several community service events for the Region III Area (Jun 2017 – Dec 2019)
  • Facilitated requirements elicitation and documentation sessions with lead stakeholders to create and websites for several non-profit organizations as well as chapters within Region III of BIG and the Region III website (Sep 2011 – Dec 2019)
  • Promoted process improvement initiatives within the organization of BIG (Sep 2011 – Dec 2019)
  • Volunteered at the 2015 Special Olympics in Towson, MD (Mar 2015)
Skills
  • Program development and management
  • Customer Service
  • Data visualization
  • Problem-solving skills
  • Documentation
  • Software research and development
  • Data extracting
  • SQL development
  • Troubleshooting and debugging
  • Technical writing
  • Programming
  • Documentation proficiency
  • Performance monitoring
  • Policy and procedure improvements
  • Professional writing
  • Data analysis
  • Software Development Life Cycle
  • Life cycle Management
  • Technical analysis
  • Troubleshooting
  • System development and administration
  • Oracle
  • Product development
  • Oral and written communication
  • User support
  • Project management
  • Web development
  • Problem-solving
  • Project management experience
  • Project management abilities
  • Project and Program Management
  • Coordinating team projects
  • Program management expertise
  • Mathematics expertise
  • Strong mathematics skills
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Resume Overview

Companies Worked For:

  • Department Of The Army
  • Defense Information Systems Agency
  • Prince George's Community College
  • United States Census Bureau

School Attended

  • Defense Acquisition University
  • Grantham University
  • The George Washington University
  • George Washington University School of Business
  • Hampton University

Job Titles Held:

  • Operations Research Analyst (ORSA)
  • Computer Scientist/Lead Systems Engineer
  • Adjunct Mathematics Professor
  • Survey Statistician/Computer Programmer

Degrees

  • Program Management LEVEL 1 Defense Acquisition Workforce Improvement Act (DAWIA) Certified , Program Management 2018
    Information Technology LEVEL 1 Defense Acquisition Workforce Improvement Act (DAWIA) Certified , Information Technology 2018
    MBA , Business Administration And Management 2016
    Business Analysis Master's Certificate , Business Analysis 2016
    Business Analysis Citation , Business Analysis 2016
    Bachelor of Science , Mathematics 2011

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