Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Operations / Supply Chain Manager

Deliver Excellence in Management, Design Implementation and Strategic,
Collaborative Problem-Solving

Results-focused, with strength in supply chain analysis, operational management and inventory control. Proficient in leveraging operational and customer service knowledge to manage concurrent objectives efficiently and influence positive outcomes with vendor management and negotiations. Approachable, tenacious, detail-oriented leader, consistently meeting and exceeding commitments to improve expectations.

  • Supply Chain Analysis/Management
  • Project Management
  • Multi-Unit Operations Management
  • Inventory Management
Operations Analyst/Project Manager - Supply Chain, 09/2017 to 02/2020
Kaman Industrial TechnologiesWooster, OH,

Analyzed and ensured accuracy and accountability of distribution, logistics, merchandise received, and vendor invoicing for 1019 stores in US and Canada. Implemented corrective and preventive measures, including ensuring vendor compliance with corrective actions. Became go-to person for stores, corporate-wide, for accessing solutions to receipt, invoice and pricing issues. Monitored deliveries from all vendors to 200 audit stores, calculating threshold of error percentage.

  • Reviewed billing and store receipts, identifying company-wide discrepancies.
  • Functioned as back-up for central invoice mailbox, troubleshooting incorrect vendor invoices and store errors in receiving process.

Project Manager, National Pilot Program - Next Generation Stores (NGS)
Assisted with implementation of first 15 NGS locations in five states (PA, NV, CT, TX, and CO).

  • Created and developed space (approximately 5K sq. ft.) within each existing store, and corresponded back end processes, including receiving, scheduling, stockroom space, and invoice handling, resulting in +57 NGS locations nationwide.
  • Tested and confirmed procedures, creating corporate manual that was ultimately implemented for creating NGS locations nationally.

Project Manager, Test Pilot New Scanner Application for Company Wide Inventory Reduction Program
Tested new application of store "Symbol" scanners to help scan, identify and process aged products to assist stores with inventory reduction.

  • Collaborated with corporate IT office and application developer, ensuring compatibility with store level conditions, and recommending corrections and upgrades where needed.
  • Trained store appointed leader on new application, resulting in 10-20% reduction of aged inventory.
District Operations Manager, 09/2009 to 09/2017
Barnes & Noble, Inc.Asheville, NC,

Maximized operational performance metrics for 13 stores in Rochester / Buffalo / Southern tier Jessicaets of New York, with total sales of +$100M. Oversaw approximately 100 direct reports in receiving, inventory control, stock replenishment, return-to-vendor, and front-end compliance. Collaborated with district human resource manager and district customer service trainer in hiring / training new hire associates and managers.

  • Accounted for performance metrics in receiving, inventory control, stock replenishment, return-to-vendor, and front-end compliance, efficiently addressing required objectives by collaborating with store managers.
  • Achieved .42% to .64% shrink, with district ranking of #1 and #2 in northeast region (out of 10 districts) for 6/8 years.
  • Led opening of 9 new stores, including scheduling and managing $2M of incoming products, and working with +80 temporary workers to process, set and merchandise products by store opening deadline.
Store Manager, 11/2008 to 09/2009
Bed Bath & BeyondCity, STATE,

Received and processed on-line and phone orders for national / international students, including managing inventory to pull, pack and organize orders for student move in events. Topped $3M in sales, highest total for store to date at that time during college move-in (July through September).

Assistant Store/Operations Manager, 09/2003 to 11/2008
Bed Bath & BeyondCity, STATE,

Collaborated with store manager to assist in running $10M store. Developed and managed operations of store, including receiving, inventory control, stock replenishment, return-to-vendor and front end process. Assisted with 4 store openings in Florida. Managed 6 stores in South Florida to reach operational goals set by district manager.

Bachelor of Science: Communications/Business, Expected in
SUNY College At Geneseo - Geneseo, NY

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School Attended

  • SUNY College At Geneseo

Job Titles Held:

  • Operations Analyst/Project Manager - Supply Chain
  • District Operations Manager
  • Store Manager
  • Assistant Store/Operations Manager


  • Bachelor of Science

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